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Flight attendant report, B767, jfk-san, intoxicated passenger removed on boarding by purser, after inconsistent enforcement of new far by auths.
| Attributes | |
| ACN | 444876 |
| Time | |
| Date | 199907 |
| Day | Fri |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : jfk.airport |
| State Reference | NY |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 8 flight attendant time total : 8 flight attendant time type : 75 |
| ASRS Report | 444876 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Consequence | other |
| Supplementary | |
| Problem Areas | Company Cabin Crew Human Performance Airport |
| Primary Problem | Passenger Human Performance |
Narrative:
A fellow crew member notified myself (purser) that several passenger in the lounge were very vocal and loud and appeared to be intoxicated. During boarding, I noticed at least 3 passenger who appeared to be intoxicated. I informed the captain, who told me if I felt uncomfortable, then I should have the agent remove the passenger. The agent was hesitant to remove the passenger, security was called. Security was hesitant to remove passenger. I insisted and reminded them that intoxicated (seemingly) passenger were not permitted to be boarded by far. This lack of someone making a decision delayed departure. Finally the decision was made, and the 3 passenger were removed from the flight. Every airline employee needs to be aware of far. It seems the flight attendants are always put in the middle of these sits.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, B767, JFK-SAN, INTOXICATED PAX REMOVED ON BOARDING BY PURSER, AFTER INCONSISTENT ENFORCEMENT OF NEW FAR BY AUTHS.
Narrative: A FELLOW CREW MEMBER NOTIFIED MYSELF (PURSER) THAT SEVERAL PAX IN THE LOUNGE WERE VERY VOCAL AND LOUD AND APPEARED TO BE INTOXICATED. DURING BOARDING, I NOTICED AT LEAST 3 PAX WHO APPEARED TO BE INTOXICATED. I INFORMED THE CAPT, WHO TOLD ME IF I FELT UNCOMFORTABLE, THEN I SHOULD HAVE THE AGENT REMOVE THE PAX. THE AGENT WAS HESITANT TO REMOVE THE PAX, SECURITY WAS CALLED. SECURITY WAS HESITANT TO REMOVE PAX. I INSISTED AND REMINDED THEM THAT INTOXICATED (SEEMINGLY) PAX WERE NOT PERMITTED TO BE BOARDED BY FAR. THIS LACK OF SOMEONE MAKING A DECISION DELAYED DEP. FINALLY THE DECISION WAS MADE, AND THE 3 PAX WERE REMOVED FROM THE FLT. EVERY AIRLINE EMPLOYEE NEEDS TO BE AWARE OF FAR. IT SEEMS THE FLT ATTENDANTS ARE ALWAYS PUT IN THE MIDDLE OF THESE SITS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.