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Flight attendant report, S80, acapulco-dallas, unruly passenger refused to fasten seatbelt, taxi back to gate to removed her.
| Attributes | |
| ACN | 446990 |
| Time | |
| Date | 199908 |
| Day | Mon |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : mmaa.tower |
| State Reference | FO |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : mmaa.tower |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty flight attendant : extra |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 3 |
| Experience | flight attendant time airline total : 12 flight attendant time total : 12 |
| ASRS Report | 446990 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : 4 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Company Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
The problem arose due to a seat duplication. The passenger was angry, extremely irate, because she and her sister were given new seats further back. I was not involved in this portion of the problem. Although the flight attendant involved did everything she could to accommodate passenger, the passenger continued with her finger waving in the face of other flight attendant. It should have been a simple problem with a simple solution. During comp checks, she wouldn't fasten her seatbelt, so I called the captain. He said to ask her if she wanted to get off. When I went back, she had her arms covering her lap. I said, 'oh did you fasten your belt?' she waved her arms up, so I could see her lap and said to *&%$ off, leave her alone. I felt she was a little bit out of control to the point she could be a potential problem, or should I say a bigger problem during flight. We went back to the gate, and she was escorted off. Her sister was not a problem, but elected to get off anyway. We had plenty of witnesses on board that were aware of the situation.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, S80, ACAPULCO-DALLAS, UNRULY PAX REFUSED TO FASTEN SEATBELT, TAXI BACK TO GATE TO REMOVED HER.
Narrative: THE PROB AROSE DUE TO A SEAT DUPLICATION. THE PAX WAS ANGRY, EXTREMELY IRATE, BECAUSE SHE AND HER SISTER WERE GIVEN NEW SEATS FURTHER BACK. I WAS NOT INVOLVED IN THIS PORTION OF THE PROB. ALTHOUGH THE FLT ATTENDANT INVOLVED DID EVERYTHING SHE COULD TO ACCOMMODATE PAX, THE PAX CONTINUED WITH HER FINGER WAVING IN THE FACE OF OTHER FLT ATTENDANT. IT SHOULD HAVE BEEN A SIMPLE PROB WITH A SIMPLE SOLUTION. DURING COMP CHKS, SHE WOULDN'T FASTEN HER SEATBELT, SO I CALLED THE CAPT. HE SAID TO ASK HER IF SHE WANTED TO GET OFF. WHEN I WENT BACK, SHE HAD HER ARMS COVERING HER LAP. I SAID, 'OH DID YOU FASTEN YOUR BELT?' SHE WAVED HER ARMS UP, SO I COULD SEE HER LAP AND SAID TO *&%$ OFF, LEAVE HER ALONE. I FELT SHE WAS A LITTLE BIT OUT OF CTL TO THE POINT SHE COULD BE A POTENTIAL PROB, OR SHOULD I SAY A BIGGER PROB DURING FLT. WE WENT BACK TO THE GATE, AND SHE WAS ESCORTED OFF. HER SISTER WAS NOT A PROB, BUT ELECTED TO GET OFF ANYWAY. WE HAD PLENTY OF WITNESSES ON BOARD THAT WERE AWARE OF THE SIT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.