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Multiple flight attendant report, B767-300, stockholm-chicago, severe turbulence forecast by pilots, flight attendants skeptical and unprepared. Injury to secondary reporter.
| Attributes | |
| ACN | 453955 |
| Time | |
| Date | 199910 |
| Day | Sat |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| State Reference | FO |
| Environment | |
| Weather Elements | Turbulence |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Route In Use | enroute : atlantic |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 16 flight attendant time total : 16 flight attendant time type : 100 |
| ASRS Report | 453955 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Events | |
| Anomaly | inflight encounter : turbulence |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Weather |
| Primary Problem | Weather |
Narrative:
The cockpit had reported to the flight attendants that an aircraft ahead of us experienced turbulence. They suggested that we make necessary preparations in the cabin. I went to the cockpit to question how much time it might be before this would happen. While I was in the cockpit the turbulence began. I took a seat and buckled up, remaining there for about 12 mins, until I could safely return to the cabin. While in the cockpit. I sat quietly. Upon returning to the cabin, I walked through all cabins. Passenger were calm. Everyone was seated and belted in. The galleys were a mess. Beverage carts had fallen over. Inserts in the galleys had been thrown from their compartments. No one was hurt. All flight attendants worked to clean up. All flight attendants were very surprised by the severity of the turbulence, even though we were warned by the cockpit, as it is not unusual to be warned of turbulence, and then experience only light chop. Some flight attendants were unable to make it to their jump seats or a passenger seat. They sat on the floor. Supplemental information from acn 453459: l-hand side toilet in main cabin had detached itself from aircraft and was laying on the floor of the lavatory. I have a sore lower back from the situation. Probably should have sat before it had started, but tried to secure some things in the galley. Maybe not leave beverage carts out after service but stow back in compartment in galley till next service.
Original NASA ASRS Text
Title: MULTIPLE FLT ATTENDANT RPT, B767-300, STOCKHOLM-CHICAGO, SEVERE TURB FORECAST BY PLTS, FLT ATTENDANTS SKEPTICAL AND UNPREPARED. INJURY TO SECONDARY RPTR.
Narrative: THE COCKPIT HAD RPTED TO THE FLT ATTENDANTS THAT AN ACFT AHEAD OF US EXPERIENCED TURB. THEY SUGGESTED THAT WE MAKE NECESSARY PREPARATIONS IN THE CABIN. I WENT TO THE COCKPIT TO QUESTION HOW MUCH TIME IT MIGHT BE BEFORE THIS WOULD HAPPEN. WHILE I WAS IN THE COCKPIT THE TURB BEGAN. I TOOK A SEAT AND BUCKLED UP, REMAINING THERE FOR ABOUT 12 MINS, UNTIL I COULD SAFELY RETURN TO THE CABIN. WHILE IN THE COCKPIT. I SAT QUIETLY. UPON RETURNING TO THE CABIN, I WALKED THROUGH ALL CABINS. PAX WERE CALM. EVERYONE WAS SEATED AND BELTED IN. THE GALLEYS WERE A MESS. BEVERAGE CARTS HAD FALLEN OVER. INSERTS IN THE GALLEYS HAD BEEN THROWN FROM THEIR COMPARTMENTS. NO ONE WAS HURT. ALL FLT ATTENDANTS WORKED TO CLEAN UP. ALL FLT ATTENDANTS WERE VERY SURPRISED BY THE SEVERITY OF THE TURB, EVEN THOUGH WE WERE WARNED BY THE COCKPIT, AS IT IS NOT UNUSUAL TO BE WARNED OF TURB, AND THEN EXPERIENCE ONLY LIGHT CHOP. SOME FLT ATTENDANTS WERE UNABLE TO MAKE IT TO THEIR JUMP SEATS OR A PAX SEAT. THEY SAT ON THE FLOOR. SUPPLEMENTAL INFO FROM ACN 453459: L-HAND SIDE TOILET IN MAIN CABIN HAD DETACHED ITSELF FROM ACFT AND WAS LAYING ON THE FLOOR OF THE LAVATORY. I HAVE A SORE LOWER BACK FROM THE SIT. PROBABLY SHOULD HAVE SAT BEFORE IT HAD STARTED, BUT TRIED TO SECURE SOME THINGS IN THE GALLEY. MAYBE NOT LEAVE BEVERAGE CARTS OUT AFTER SVC BUT STOW BACK IN COMPARTMENT IN GALLEY TILL NEXT SVC.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.