Narrative:

On oct/xa/98, slc approach control changed the specified arrival altitudes for landing south on the bearr 3 and brigham city 1 arrs. The published stars state to expect to cross bearr at 15000 ft and expect to cross cartr at 16000 ft. On oct/xa/98, changes were forced upon ZLC requiring swapping the gate altitudes. Now bearr at 16000 ft and cartr at 15000 ft. The stars have been updated many times in the last 13+ months, yet they still state 'expect to cross' at the old altitudes. This is an ongoing safety issue as well as breach of procedure. I have filed a ucr at my facility and have had zero action taken. Calls to the FAA administrator hotline yield no results. My first level supervisor has told me he will not go to the facility manager any more because of the almost violent reaction it draws! I spend each session on this sector restating/correcting altitude restrs and verifying altitude restrs to pilots who are looking at a chart expecting to hear one thing and hearing something else. No one (non controllers) in the FAA is willing to acknowledge this is a problem. Now 13+ months later there is no action in the works to rectify the problem. It is only a matter of time until an ever diligent controller misses a bad readback and an aircraft descends to 15000 ft instead of 16000 ft. Please put forth an effort motivate the FAA to correct these pubs or procedures. Callback conversation with reporter revealed the following information: reporter stated that he has to correct on the average of 10% of traffic on the STAR routing with regard to the altitude expected and desired for the crossing fixes involved for the past 14 (now) months since the stars charts have not yet been changed to reflect the new altitude. He stated that all controllers spend extra time with each pilot in order to emphasize the new expected altitude which is not yet depicted on the pilot's chars.

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Original NASA ASRS Text

Title: ARTCC RADAR CTLR COMPLAINS THAT 2 STAR ARR CHARTS TO THE SLC ARPT NEED TO BE AMENDED TO REFLECT THE ACTUAL EXPECTED XING ALT FOR 1 MAIN FIX WHICH HAS BEEN IN USE FOR THE PAST 14 MONTHS. THIS HAS CAUSED THE CTLRS TO TAKE EXTRA TIME TO RESTATE THE NORMALLY USED ALT SINCE PLTS DO NOT ALWAYS PICK UP THE CHANGE AND HAVE PREPARED THEIR ACFT'S FMC FOR THE OLD DEPICTED ALT.

Narrative: ON OCT/XA/98, SLC APCH CTL CHANGED THE SPECIFIED ARR ALTS FOR LNDG S ON THE BEARR 3 AND BRIGHAM CITY 1 ARRS. THE PUBLISHED STARS STATE TO EXPECT TO CROSS BEARR AT 15000 FT AND EXPECT TO CROSS CARTR AT 16000 FT. ON OCT/XA/98, CHANGES WERE FORCED UPON ZLC REQUIRING SWAPPING THE GATE ALTS. NOW BEARR AT 16000 FT AND CARTR AT 15000 FT. THE STARS HAVE BEEN UPDATED MANY TIMES IN THE LAST 13+ MONTHS, YET THEY STILL STATE 'EXPECT TO CROSS' AT THE OLD ALTS. THIS IS AN ONGOING SAFETY ISSUE AS WELL AS BREACH OF PROC. I HAVE FILED A UCR AT MY FACILITY AND HAVE HAD ZERO ACTION TAKEN. CALLS TO THE FAA ADMINISTRATOR HOTLINE YIELD NO RESULTS. MY FIRST LEVEL SUPVR HAS TOLD ME HE WILL NOT GO TO THE FACILITY MGR ANY MORE BECAUSE OF THE ALMOST VIOLENT REACTION IT DRAWS! I SPEND EACH SESSION ON THIS SECTOR RESTATING/CORRECTING ALT RESTRS AND VERIFYING ALT RESTRS TO PLTS WHO ARE LOOKING AT A CHART EXPECTING TO HEAR ONE THING AND HEARING SOMETHING ELSE. NO ONE (NON CTLRS) IN THE FAA IS WILLING TO ACKNOWLEDGE THIS IS A PROB. NOW 13+ MONTHS LATER THERE IS NO ACTION IN THE WORKS TO RECTIFY THE PROB. IT IS ONLY A MATTER OF TIME UNTIL AN EVER DILIGENT CTLR MISSES A BAD READBACK AND AN ACFT DSNDS TO 15000 FT INSTEAD OF 16000 FT. PLEASE PUT FORTH AN EFFORT MOTIVATE THE FAA TO CORRECT THESE PUBS OR PROCS. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATED THAT HE HAS TO CORRECT ON THE AVERAGE OF 10% OF TFC ON THE STAR ROUTING WITH REGARD TO THE ALT EXPECTED AND DESIRED FOR THE XING FIXES INVOLVED FOR THE PAST 14 (NOW) MONTHS SINCE THE STARS CHARTS HAVE NOT YET BEEN CHANGED TO REFLECT THE NEW ALT. HE STATED THAT ALL CTLRS SPEND EXTRA TIME WITH EACH PLT IN ORDER TO EMPHASIZE THE NEW EXPECTED ALT WHICH IS NOT YET DEPICTED ON THE PLT'S CHARS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.