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Cabin attendant report, B757, vvi-mia, on boarding, a passenger verbally abused and physically threatened crew members.
| Attributes | |
| ACN | 459307 |
| Time | |
| Date | 199912 |
| Day | Sat |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| State Reference | FO |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 10 flight attendant time total : 10 |
| ASRS Report | 459307 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : unable |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Male passenger seated in first class, seat xx, slammed the overhead bin. Same passenger threw briefcase. Same passenger raised his hand, as if to strike me, had not a male flight attendant stepped between us. Same passenger refused to cooperate with crew members. Same passenger made verbal threats to cabin crew members. Same passenger was enraged, screaming and yelling obscenities. Same passenger offended other passenger with his behavior. 3 flight attendants and several other passenger wanted enraged passenger removed.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B757, VVI-MIA, ON BOARDING, A PAX VERBALLY ABUSED AND PHYSICALLY THREATENED CREW MEMBERS.
Narrative: MALE PAX SEATED IN FIRST CLASS, SEAT XX, SLAMMED THE OVERHEAD BIN. SAME PAX THREW BRIEFCASE. SAME PAX RAISED HIS HAND, AS IF TO STRIKE ME, HAD NOT A MALE FLT ATTENDANT STEPPED BTWN US. SAME PAX REFUSED TO COOPERATE WITH CREW MEMBERS. SAME PAX MADE VERBAL THREATS TO CABIN CREW MEMBERS. SAME PAX WAS ENRAGED, SCREAMING AND YELLING OBSCENITIES. SAME PAX OFFENDED OTHER PAX WITH HIS BEHAVIOR. 3 FLT ATTENDANTS AND SEVERAL OTHER PAX WANTED ENRAGED PAX REMOVED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.