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Cabin attendant report, ATR42, maximum-mia, on boarding, passenger assaulted and injured the cabin attendant. Police removed passenger and wife.
| Attributes | |
| ACN | 459540 |
| Time | |
| Date | 200004 |
| Day | Tue |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : jax.airport |
| State Reference | FL |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | ATR 42 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 1 flight attendant time total : 16 flight attendant time type : 60 |
| ASRS Report | 459540 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : company policies non adherence : published procedure |
| Independent Detector | other other : cab1 |
| Resolutory Action | other |
| Consequence | faa : reviewed incident with flight crew faa : investigated other other Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger's wife left her purse in terminal. The passenger tried to force his way off the aircraft to return to the terminal. The captain was called via interphone. Operations was called to look for the lost purse. When the purse could not be found, the passenger was advised. At that time, the passenger grabbed the flight attendant by the arms (from behind), cursed and pushed the flight attendant aside. Police were called and the passenger was removed from aircraft. Callback conversation with reporter revealed the following information: the reporter said that the boarding door on this particular aircraft is in the rear. The passenger was incensed at the reporter when she told him that the airline's customer service agent could send the lost purse on the next flight. He called her a few names and said that 'your *&^% airline caused a delay, so they can *&^% wait till I find my wife's purse.' the couple were on their honeymoon. When he grabbed the reporter's arms straight back, he tore her rotator cup. The police took the passenger and his wife off. The reporter has been interviewed twice by the fbi.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, ATR42, MAX-MIA, ON BOARDING, PAX ASSAULTED AND INJURED THE CABIN ATTENDANT. POLICE REMOVED PAX AND WIFE.
Narrative: A PAX'S WIFE LEFT HER PURSE IN TERMINAL. THE PAX TRIED TO FORCE HIS WAY OFF THE ACFT TO RETURN TO THE TERMINAL. THE CAPT WAS CALLED VIA INTERPHONE. OPS WAS CALLED TO LOOK FOR THE LOST PURSE. WHEN THE PURSE COULD NOT BE FOUND, THE PAX WAS ADVISED. AT THAT TIME, THE PAX GRABBED THE FLT ATTENDANT BY THE ARMS (FROM BEHIND), CURSED AND PUSHED THE FLT ATTENDANT ASIDE. POLICE WERE CALLED AND THE PAX WAS REMOVED FROM ACFT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR SAID THAT THE BOARDING DOOR ON THIS PARTICULAR ACFT IS IN THE REAR. THE PAX WAS INCENSED AT THE RPTR WHEN SHE TOLD HIM THAT THE AIRLINE'S CUSTOMER SVC AGENT COULD SEND THE LOST PURSE ON THE NEXT FLT. HE CALLED HER A FEW NAMES AND SAID THAT 'YOUR *&^% AIRLINE CAUSED A DELAY, SO THEY CAN *&^% WAIT TILL I FIND MY WIFE'S PURSE.' THE COUPLE WERE ON THEIR HONEYMOON. WHEN HE GRABBED THE RPTR'S ARMS STRAIGHT BACK, HE TORE HER ROTATOR CUP. THE POLICE TOOK THE PAX AND HIS WIFE OFF. THE RPTR HAS BEEN INTERVIEWED TWICE BY THE FBI.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.