37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 461693 |
Time | |
Date | 200001 |
Day | Mon |
Local Time Of Day | 1801 To 2400 |
Place | |
Locale Reference | atc facility : zmp.artcc |
State Reference | MN |
Environment | |
Light | Night |
Aircraft 1 | |
Controlling Facilities | artcc : zmp.artcc |
Make Model Name | B767-300 and 300 ER |
Operating Under FAR Part | Part 121 |
Flight Phase | cruise : level ground : parked ground : preflight ground : pushback ground : taxi ground other : gate arrival landing other |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 9 |
Experience | flight attendant time airline total : 29 flight attendant time total : 31 flight attendant time type : 95 |
ASRS Report | 461693 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Events | |
Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
Independent Detector | other other : cab#1 |
Resolutory Action | flight crew : diverted to another airport flight crew : landed as precaution |
Consequence | other Other |
Supplementary | |
Problem Areas | Passenger Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
Foreign passenger in coach started to interfere with crew duties, was resistant to crew authority/authorized and when I told him that I would go to talk to the captain, he told me, he could walk into the cockpit anytime he pleased. When I told him that was against united states rules, he was defiant. The captain spoke with him, but could not get compliance. He finally decided to land in msp to deplane passenger. No arrest or charges were brought against him. Other passenger seemed happier that he was off the flight. Our next 8 hours over to france was finally peaceful. This passenger would have been a threat to a smooth operation of the flight. Callback conversation with reporter revealed the following information: the reporter stated the trouble started on boarding, when the passenger wouldn't put his overweight bag away. She said that he seemed very odd and disturbing to the other flight attendants and passenger. Although this was a no smoking flight, he brazenly displayed a pack of cigarettes on the tray table next to him. At one point, he shoved a flight attendant out of the aisle. At no time did the man consume alcohol. The police met the flight in minneapolis and took him off the plane. Outside in the boarding area, the police were holding him, and the captain and the reporter came out to talk to the police. The man started threatening the reporter and the captain with retaliation, and then, he lunged at the captain to strike him. The crew decided not to press charges with the police or fbi, because they didn't think they had enough evidence to prosecute. The passenger witnesses, the reporter and the flight attendant he shoved, were all scared for their lives. Afterwards, she unsuccessfully tried to find out what happened to him.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B767-300, LAX-PARIS, DEFIANT PAX IGNORED FAA REG. SHOVED A CABIN ATTENDANT. DIVERT TO MSP TO REMOVE PAX. POLICE MET FLT, BUT NO CHARGES FILED BY CREW.
Narrative: FOREIGN PAX IN COACH STARTED TO INTERFERE WITH CREW DUTIES, WAS RESISTANT TO CREW AUTH AND WHEN I TOLD HIM THAT I WOULD GO TO TALK TO THE CAPT, HE TOLD ME, HE COULD WALK INTO THE COCKPIT ANYTIME HE PLEASED. WHEN I TOLD HIM THAT WAS AGAINST UNITED STATES RULES, HE WAS DEFIANT. THE CAPT SPOKE WITH HIM, BUT COULD NOT GET COMPLIANCE. HE FINALLY DECIDED TO LAND IN MSP TO DEPLANE PAX. NO ARREST OR CHARGES WERE BROUGHT AGAINST HIM. OTHER PAX SEEMED HAPPIER THAT HE WAS OFF THE FLT. OUR NEXT 8 HRS OVER TO FRANCE WAS FINALLY PEACEFUL. THIS PAX WOULD HAVE BEEN A THREAT TO A SMOOTH OP OF THE FLT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THE TROUBLE STARTED ON BOARDING, WHEN THE PAX WOULDN'T PUT HIS OVERWT BAG AWAY. SHE SAID THAT HE SEEMED VERY ODD AND DISTURBING TO THE OTHER FLT ATTENDANTS AND PAX. ALTHOUGH THIS WAS A NO SMOKING FLT, HE BRAZENLY DISPLAYED A PACK OF CIGARETTES ON THE TRAY TABLE NEXT TO HIM. AT ONE POINT, HE SHOVED A FLT ATTENDANT OUT OF THE AISLE. AT NO TIME DID THE MAN CONSUME ALCOHOL. THE POLICE MET THE FLT IN MINNEAPOLIS AND TOOK HIM OFF THE PLANE. OUTSIDE IN THE BOARDING AREA, THE POLICE WERE HOLDING HIM, AND THE CAPT AND THE RPTR CAME OUT TO TALK TO THE POLICE. THE MAN STARTED THREATENING THE RPTR AND THE CAPT WITH RETALIATION, AND THEN, HE LUNGED AT THE CAPT TO STRIKE HIM. THE CREW DECIDED NOT TO PRESS CHARGES WITH THE POLICE OR FBI, BECAUSE THEY DIDN'T THINK THEY HAD ENOUGH EVIDENCE TO PROSECUTE. THE PAX WITNESSES, THE RPTR AND THE FLT ATTENDANT HE SHOVED, WERE ALL SCARED FOR THEIR LIVES. AFTERWARDS, SHE UNSUCCESSFULLY TRIED TO FIND OUT WHAT HAPPENED TO HIM.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.