MD80 crew had problems with the ground marshaller at lga.

Attributes
ACN	464040
Time
Date	200002
Day	Mon
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : lga.airport
State Reference	NY
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	ground : taxi ground other : parking
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	464040
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : instrument pilot : multi engine pilot : commercial
Events
Anomaly	other anomaly other
Independent Detector	other flight crewa other flight crewb
Consequence	other
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

Every time I get to lga the problem gets worse. Upon arrival at the gate, the guideman and wing walkers are not ready for our arrival. When the aircraft was finally parked I signaled the guideman by flashing the nose lights 3 times. He ignored me and walked over to the window. I asked him to come up to the cockpit and he just walked away with a hand gesture. This is getting very old to say the least. I walked downstairs to chat with him and the other ground crew members did what they could to stop me from finding the lead guideman. Once the guideman was found I asked him what 3 flashes of the nose light meant and he said he did not know and what the problem was. He was told that all crew people needed wands and that is when he asked who the hell I was to question how he brought an aircraft to the gate. His voice was raised in a threatening manner and that is when I walked away. This is not acceptable behavior from anyone and I hope to hear what air carrier airlines has planned to correct this flagrant disregard of captain's authority/authorized.

Original NASA ASRS Text

Title: MD80 CREW HAD PROBS WITH THE GND MARSHALLER AT LGA.

Narrative: EVERY TIME I GET TO LGA THE PROB GETS WORSE. UPON ARR AT THE GATE, THE GUIDEMAN AND WING WALKERS ARE NOT READY FOR OUR ARR. WHEN THE ACFT WAS FINALLY PARKED I SIGNALED THE GUIDEMAN BY FLASHING THE NOSE LIGHTS 3 TIMES. HE IGNORED ME AND WALKED OVER TO THE WINDOW. I ASKED HIM TO COME UP TO THE COCKPIT AND HE JUST WALKED AWAY WITH A HAND GESTURE. THIS IS GETTING VERY OLD TO SAY THE LEAST. I WALKED DOWNSTAIRS TO CHAT WITH HIM AND THE OTHER GND CREW MEMBERS DID WHAT THEY COULD TO STOP ME FROM FINDING THE LEAD GUIDEMAN. ONCE THE GUIDEMAN WAS FOUND I ASKED HIM WHAT 3 FLASHES OF THE NOSE LIGHT MEANT AND HE SAID HE DID NOT KNOW AND WHAT THE PROB WAS. HE WAS TOLD THAT ALL CREW PEOPLE NEEDED WANDS AND THAT IS WHEN HE ASKED WHO THE HELL I WAS TO QUESTION HOW HE BROUGHT AN ACFT TO THE GATE. HIS VOICE WAS RAISED IN A THREATENING MANNER AND THAT IS WHEN I WALKED AWAY. THIS IS NOT ACCEPTABLE BEHAVIOR FROM ANYONE AND I HOPE TO HEAR WHAT ACR AIRLINES HAS PLANNED TO CORRECT THIS FLAGRANT DISREGARD OF CAPT'S AUTH.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.