37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 464407 |
Time | |
Date | 200001 |
Day | Thu |
Local Time Of Day | 1201 To 1800 |
Place | |
Locale Reference | airport : ord.airport |
State Reference | IL |
Altitude | agl single value : 0 |
Environment | |
Light | Daylight |
Aircraft 1 | |
Operator | common carrier : air carrier |
Make Model Name | B757 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | ground : preflight ground : parked |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 8 |
Experience | flight attendant time airline total : 7 flight attendant time total : 7 flight attendant time type : 5 |
ASRS Report | 464407 |
Person 2 | |
Affiliation | company : air carrier |
Function | observation : passenger |
Events | |
Anomaly | cabin event : passenger misconduct non adherence : far non adherence : company policies non adherence : published procedure |
Independent Detector | other other : 1 |
Resolutory Action | other |
Consequence | Other |
Supplementary | |
Problem Areas | Passenger Human Performance Airport Company |
Primary Problem | Passenger Human Performance |
Narrative:
A passenger boarded the aircraft with a bottle of beer and approached a first class passenger and said 'why are you withholding information from me?' the first class passenger looked at the man and did not respond. The man repeated the question and began laughing loudly. As the man approached me, I told him I needed to take his drink or he needed to get off the aircraft. He said 'that man is withholding information from me,' at which point I smelled alcohol on his breath. I repeated my request, and he gave me the bottle and proceeded to his seat. I notified the #1 flight attendant and the captain that this man was obviously intoxicated. We then notified the gate agent that we needed someone removed and she immediately guessed who he was (which tells me he should have never been allowed to board in the first place). I asked the first class passenger if he knew the man and he did not. I proceeded to the back of the aircraft to find where the man was seated and to monitor him. I located him and observed him and his companion 'play' fighting, which was causing them to bump the seats in front of them (which contained an infant in a car seat) and disturbing the passenger behind them as well. When I passed their row to ask them to calm down, they were using profanity, so I asked them to please watch their language as well. They complied, but continued their rowdy behavior, once I returned to the back of the aircraft. When the agent came to close the door, she asked me to point him out, which I did, and she removed him from the flight. I told her I thought the man's friend was just as bad, but nothing was done with him. The flight proceeded and numerous passenger complained that other passenger were drunk, rowdy and were using foul language.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B757, ORD-LAS. INTOXICATED PAX BOARDED, CARRYING BEER BOTTLE AND WAS VERBALLY ABUSIVE. CAPT HAD PAX REMOVED.
Narrative: A PAX BOARDED THE ACFT WITH A BOTTLE OF BEER AND APCHED A FIRST CLASS PAX AND SAID 'WHY ARE YOU WITHHOLDING INFO FROM ME?' THE FIRST CLASS PAX LOOKED AT THE MAN AND DID NOT RESPOND. THE MAN REPEATED THE QUESTION AND BEGAN LAUGHING LOUDLY. AS THE MAN APCHED ME, I TOLD HIM I NEEDED TO TAKE HIS DRINK OR HE NEEDED TO GET OFF THE ACFT. HE SAID 'THAT MAN IS WITHHOLDING INFO FROM ME,' AT WHICH POINT I SMELLED ALCOHOL ON HIS BREATH. I REPEATED MY REQUEST, AND HE GAVE ME THE BOTTLE AND PROCEEDED TO HIS SEAT. I NOTIFIED THE #1 FLT ATTENDANT AND THE CAPT THAT THIS MAN WAS OBVIOUSLY INTOXICATED. WE THEN NOTIFIED THE GATE AGENT THAT WE NEEDED SOMEONE REMOVED AND SHE IMMEDIATELY GUESSED WHO HE WAS (WHICH TELLS ME HE SHOULD HAVE NEVER BEEN ALLOWED TO BOARD IN THE FIRST PLACE). I ASKED THE FIRST CLASS PAX IF HE KNEW THE MAN AND HE DID NOT. I PROCEEDED TO THE BACK OF THE ACFT TO FIND WHERE THE MAN WAS SEATED AND TO MONITOR HIM. I LOCATED HIM AND OBSERVED HIM AND HIS COMPANION 'PLAY' FIGHTING, WHICH WAS CAUSING THEM TO BUMP THE SEATS IN FRONT OF THEM (WHICH CONTAINED AN INFANT IN A CAR SEAT) AND DISTURBING THE PAX BEHIND THEM AS WELL. WHEN I PASSED THEIR ROW TO ASK THEM TO CALM DOWN, THEY WERE USING PROFANITY, SO I ASKED THEM TO PLEASE WATCH THEIR LANGUAGE AS WELL. THEY COMPLIED, BUT CONTINUED THEIR ROWDY BEHAVIOR, ONCE I RETURNED TO THE BACK OF THE ACFT. WHEN THE AGENT CAME TO CLOSE THE DOOR, SHE ASKED ME TO POINT HIM OUT, WHICH I DID, AND SHE REMOVED HIM FROM THE FLT. I TOLD HER I THOUGHT THE MAN'S FRIEND WAS JUST AS BAD, BUT NOTHING WAS DONE WITH HIM. THE FLT PROCEEDED AND NUMEROUS PAX COMPLAINED THAT OTHER PAX WERE DRUNK, ROWDY AND WERE USING FOUL LANGUAGE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.