37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 469019 |
Time | |
Date | 200002 |
Day | Sun |
Local Time Of Day | 0601 To 1200 |
Place | |
Locale Reference | atc facility : zhu.artcc |
State Reference | TX |
Environment | |
Light | Daylight |
Aircraft 1 | |
Controlling Facilities | artcc : zhu.artcc tower : zzz.tower |
Operator | common carrier : air carrier |
Make Model Name | B757-200 |
Operating Under FAR Part | Part 121 |
Flight Phase | cruise : level |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 7 |
Experience | flight attendant time airline total : 8 flight attendant time total : 8 flight attendant time type : 30 |
ASRS Report | 469019 |
Person 2 | |
Affiliation | company : air carrier |
Function | observation : passenger |
Events | |
Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
Independent Detector | other other : cab #1 |
Resolutory Action | other |
Consequence | Other |
Supplementary | |
Problem Areas | Passenger Human Performance Flight Crew Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
A passenger brought on his own bottle of liquor and proceeded to get drunk during the flight. The crew discovered the passenger's bottle and confiscated the bottle. The passenger came into back galley and threatened to harm the flight attendant if his bottle was not returned. The crew refused this request and the passenger went back to his seat. The passenger was given a written warning. The passenger eventually calmed down. The cockpit crew was asked, but refused, to talk to the passenger, either during or after the flight, stating it was someone else's job, even though passenger were asking if a cockpit crew member was coming to talk to the passenger. The flight was met by ground personnel, who talked to passenger.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B757, SJU-DFW. DRUNK AND DISORDERLY PAX, DRINKING FROM OWN BOTTLE. CREW CONFISCATED BOTTLE. PAX THREATENED CABIN ATTENDANT. AUTHS MET FLT.
Narrative: A PAX BROUGHT ON HIS OWN BOTTLE OF LIQUOR AND PROCEEDED TO GET DRUNK DURING THE FLT. THE CREW DISCOVERED THE PAX'S BOTTLE AND CONFISCATED THE BOTTLE. THE PAX CAME INTO BACK GALLEY AND THREATENED TO HARM THE FLT ATTENDANT IF HIS BOTTLE WAS NOT RETURNED. THE CREW REFUSED THIS REQUEST AND THE PAX WENT BACK TO HIS SEAT. THE PAX WAS GIVEN A WRITTEN WARNING. THE PAX EVENTUALLY CALMED DOWN. THE COCKPIT CREW WAS ASKED, BUT REFUSED, TO TALK TO THE PAX, EITHER DURING OR AFTER THE FLT, STATING IT WAS SOMEONE ELSE'S JOB, EVEN THOUGH PAX WERE ASKING IF A COCKPIT CREW MEMBER WAS COMING TO TALK TO THE PAX. THE FLT WAS MET BY GND PERSONNEL, WHO TALKED TO PAX.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.