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Cabin attendant report, B767, jfk-lax. On boarding and taxi, woman became verbally abusive and threatened cabin attendants because her children's meals weren't boarded. Taxi back. Passenger removed.
| Attributes | |
| ACN | 470413 |
| Time | |
| Date | 200004 |
| Day | Sat |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : jfk.tower |
| State Reference | NY |
| Altitude | agl single value : 0 |
| Environment | |
| Weather Elements | other |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : jfk.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi ground : preflight ground : pushback ground : parked ground other : deplaning |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 25 flight attendant time total : 25 flight attendant time type : 99 |
| ASRS Report | 470413 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Company |
| Primary Problem | Passenger Human Performance |
Narrative:
Business class passenger became very irate because her children's special meals were not on board. (She did not bother to tell the flight attendant involved that she was rebooked from an earlier flight, which would've explained why the children's meals were not on our flight.) she was verbally and physically threatening to at least 3 flight attendants after beginning the taxi out period. This was reported to the captain, who returned the aircraft to the gate. After arriving in lax, our crew learned that this abusive passenger was put on departure jfk-las, and the crew was not informed of her history. I personally find this lack of communication dangerous and appalling. This only conveys a message of acceptance to this disruptive behavior!
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B767, JFK-LAX. ON BOARDING AND TAXI, WOMAN BECAME VERBALLY ABUSIVE AND THREATENED CABIN ATTENDANTS BECAUSE HER CHILDREN'S MEALS WEREN'T BOARDED. TAXI BACK. PAX REMOVED.
Narrative: BUSINESS CLASS PAX BECAME VERY IRATE BECAUSE HER CHILDREN'S SPECIAL MEALS WERE NOT ON BOARD. (SHE DID NOT BOTHER TO TELL THE FLT ATTENDANT INVOLVED THAT SHE WAS REBOOKED FROM AN EARLIER FLT, WHICH WOULD'VE EXPLAINED WHY THE CHILDREN'S MEALS WERE NOT ON OUR FLT.) SHE WAS VERBALLY AND PHYSICALLY THREATENING TO AT LEAST 3 FLT ATTENDANTS AFTER BEGINNING THE TAXI OUT PERIOD. THIS WAS RPTED TO THE CAPT, WHO RETURNED THE ACFT TO THE GATE. AFTER ARRIVING IN LAX, OUR CREW LEARNED THAT THIS ABUSIVE PAX WAS PUT ON DEP JFK-LAS, AND THE CREW WAS NOT INFORMED OF HER HISTORY. I PERSONALLY FIND THIS LACK OF COM DANGEROUS AND APPALLING. THIS ONLY CONVEYS A MESSAGE OF ACCEPTANCE TO THIS DISRUPTIVE BEHAVIOR!
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.