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|
Attributes | |
ACN | 471965 |
Time | |
Date | 200004 |
Day | Tue |
Local Time Of Day | 1801 To 2400 |
Place | |
Locale Reference | airport : mia.airport |
State Reference | FL |
Altitude | agl single value : 0 |
Environment | |
Light | Night |
Aircraft 1 | |
Operator | common carrier : air carrier |
Make Model Name | B757 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | ground : parked ground : taxi ground : preflight |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 7 |
Experience | flight attendant time airline total : 8 flight attendant time total : 8 flight attendant time type : 50 |
ASRS Report | 471965 |
Person 2 | |
Function | observation : passenger |
Events | |
Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : company policies non adherence : far |
Independent Detector | other other : cab1 |
Resolutory Action | flight crew : returned to assigned airspace other |
Supplementary | |
Problem Areas | Passenger Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
The passenger that was removed threatened the well-being of another passenger. The remark made was 'if you touch my wife, I'll cut your &*^%$#@ throat.' he was threatening the man sitting next to his wife. Callback conversation with reporter revealed the following information: the reporter stated that the husband, wife and 2 teenage children had got into a shouting match between themselves in the boarding area, using many profane words. They were still screaming at each other when they got onboard. They sat in the window exit row and had too many oversized bags, which were blocking the exit row floor space. One of the flight attendants told them that they all had to be stowed, with nothing sticking out from under the seats. The husband got very angry about this, but the flight attendant did find space in the overhead bin above his wife's seat across the aisle. The man sitting next to the wife said, 'do as the flight attendant says, so we won't have a delay.' this really made the man angrier than ever. It was during the taxi out that the husband threatened the man sitting next to his wife. The flight attendants told the captain, so they turned around and taxied back, where they were met by customer service supervisors and security. All the family got off, and then they fought with security. The daughter threw her wallet in the face of the security guard, when asked to show some identify. The airline denied them further passage on the airline.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B757, MIA-LAX. ON BOARDING, PAX THREATENED TO CUT ANOTHER PAX'S THROAT IF HE TOUCHED HIS WIFE. PAX REMOVED.
Narrative: THE PAX THAT WAS REMOVED THREATENED THE WELL-BEING OF ANOTHER PAX. THE REMARK MADE WAS 'IF YOU TOUCH MY WIFE, I'LL CUT YOUR &*^%$#@ THROAT.' HE WAS THREATENING THE MAN SITTING NEXT TO HIS WIFE. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE HUSBAND, WIFE AND 2 TEENAGE CHILDREN HAD GOT INTO A SHOUTING MATCH BTWN THEMSELVES IN THE BOARDING AREA, USING MANY PROFANE WORDS. THEY WERE STILL SCREAMING AT EACH OTHER WHEN THEY GOT ONBOARD. THEY SAT IN THE WINDOW EXIT ROW AND HAD TOO MANY OVERSIZED BAGS, WHICH WERE BLOCKING THE EXIT ROW FLOOR SPACE. ONE OF THE FLT ATTENDANTS TOLD THEM THAT THEY ALL HAD TO BE STOWED, WITH NOTHING STICKING OUT FROM UNDER THE SEATS. THE HUSBAND GOT VERY ANGRY ABOUT THIS, BUT THE FLT ATTENDANT DID FIND SPACE IN THE OVERHEAD BIN ABOVE HIS WIFE'S SEAT ACROSS THE AISLE. THE MAN SITTING NEXT TO THE WIFE SAID, 'DO AS THE FLT ATTENDANT SAYS, SO WE WON'T HAVE A DELAY.' THIS REALLY MADE THE MAN ANGRIER THAN EVER. IT WAS DURING THE TAXI OUT THAT THE HUSBAND THREATENED THE MAN SITTING NEXT TO HIS WIFE. THE FLT ATTENDANTS TOLD THE CAPT, SO THEY TURNED AROUND AND TAXIED BACK, WHERE THEY WERE MET BY CUSTOMER SVC SUPVRS AND SECURITY. ALL THE FAMILY GOT OFF, AND THEN THEY FOUGHT WITH SECURITY. THE DAUGHTER THREW HER WALLET IN THE FACE OF THE SECURITY GUARD, WHEN ASKED TO SHOW SOME IDENT. THE AIRLINE DENIED THEM FURTHER PASSAGE ON THE AIRLINE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.