Cabin attendant report, B767-300, cdg-ord. Thunderstorms at ord, divert msp. A passenger became upse...

Attributes
ACN	475543
Time
Date	200005
Day	Fri
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : zau.artcc
State Reference	IL
Environment
Weather Elements	Thunderstorm
Light	Night
Aircraft 1
Controlling Facilities	artcc : zau.artcc
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	cruise : level descent : holding ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 15 flight attendant time total : 21 flight attendant time type : 100
ASRS Report	475543
Person 2
Affiliation	company : air carrier
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure non adherence : company policies
Independent Detector	other other : cab #1
Resolutory Action	flight crew : diverted to another airport flight crew : landed as precaution other
Consequence	Other
Supplementary
Problem Areas	Weather Passenger Human Performance
Primary Problem	Weather

Narrative:

Flight xx was inbound to chicago-ord when the captain announced that due to thunderstorms in the area, we would be holding for about 30 mins. A passenger came to the back galley area and remarked 'do you mean that these 'CAT 1' pilots can't land an airplane in a thunderstorm?' he remained in the back for a few mins, trying to listen to our conversation, then returned to his seat. A few mins later the captain announced that we would be diverting to minneapolis for fuel. The passenger came to the back again to see how long we would be delayed. When we told him that we didn't have that information yet, he became agitated, but said nothing and returned to his seat. After we landed, the captain made the announcement that there were other airplanes ahead of us waiting to be fueled, and that we could be there for 2 hours. The passenger came to the back to where flight attendant #2 was sitting at her jump seat and said, 'I have to get off this plane now, I'm going to have a fit, I don't care if you have me arrested, I'll just go to see the judge on monday.' flight attendant #2 called the purser and told him that the passenger was coming forward to talk to her. The police boarded a few mins later, interviewed the passenger several times, and then detained him at msp.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B767-300, CDG-ORD. TSTMS AT ORD, DIVERT MSP. A PAX BECAME UPSET, TRIED TO DEPLANE IN MSP. POLICE BOARDED AND DETAINED MAN.

Narrative: FLT XX WAS INBOUND TO CHICAGO-ORD WHEN THE CAPT ANNOUNCED THAT DUE TO TSTMS IN THE AREA, WE WOULD BE HOLDING FOR ABOUT 30 MINS. A PAX CAME TO THE BACK GALLEY AREA AND REMARKED 'DO YOU MEAN THAT THESE 'CAT 1' PLTS CAN'T LAND AN AIRPLANE IN A TSTM?' HE REMAINED IN THE BACK FOR A FEW MINS, TRYING TO LISTEN TO OUR CONVERSATION, THEN RETURNED TO HIS SEAT. A FEW MINS LATER THE CAPT ANNOUNCED THAT WE WOULD BE DIVERTING TO MINNEAPOLIS FOR FUEL. THE PAX CAME TO THE BACK AGAIN TO SEE HOW LONG WE WOULD BE DELAYED. WHEN WE TOLD HIM THAT WE DIDN'T HAVE THAT INFO YET, HE BECAME AGITATED, BUT SAID NOTHING AND RETURNED TO HIS SEAT. AFTER WE LANDED, THE CAPT MADE THE ANNOUNCEMENT THAT THERE WERE OTHER AIRPLANES AHEAD OF US WAITING TO BE FUELED, AND THAT WE COULD BE THERE FOR 2 HRS. THE PAX CAME TO THE BACK TO WHERE FLT ATTENDANT #2 WAS SITTING AT HER JUMP SEAT AND SAID, 'I HAVE TO GET OFF THIS PLANE NOW, I'M GOING TO HAVE A FIT, I DON'T CARE IF YOU HAVE ME ARRESTED, I'LL JUST GO TO SEE THE JUDGE ON MONDAY.' FLT ATTENDANT #2 CALLED THE PURSER AND TOLD HIM THAT THE PAX WAS COMING FORWARD TO TALK TO HER. THE POLICE BOARDED A FEW MINS LATER, INTERVIEWED THE PAX SEVERAL TIMES, AND THEN DETAINED HIM AT MSP.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Cabin attendant report, B767-300, cdg-ord. Thunderstorms at ord, divert msp. A passenger became upset, tried to deplane in msp. Police boarded and detained man.