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Cabin attendant report, S80, ord-abq. Passenger appeared intoxicated. Cabin attendant denied him any more liquor. Threatened to write complaint letter to airline.
| Attributes | |
| ACN | 477690 |
| Time | |
| Date | 200006 |
| Day | Sat |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zab.artcc |
| State Reference | NM |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zab.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 8 flight attendant time total : 8 flight attendant time type : 60 |
| ASRS Report | 477690 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | ATC Facility |
Narrative:
A passenger was denied alcohol because he appeared intoxicated. The passenger reeked of alcohol and was not speaking clearly. He was told that we were not going to serve him any alcohol and he proceeded to ask all the flight attendants on board for a beer. I served him tomato juice, his second choice of beverage. The passenger requested a written explanation as to why we weren't serving him. I wrote that 'our airline's policy is to deny serving alcohol to passenger that appear intoxicated.' callback conversation with reporter revealed the following information: the reporter stated that the passenger did not appear to be intoxicated while boarding, and that he had been served only 1 beer. After being denied drinks, he asked all the flight attendants for their names and file numbers so he could write a complaint letter to the airline.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, S80, ORD-ABQ. PAX APPEARED INTOXICATED. CABIN ATTENDANT DENIED HIM ANY MORE LIQUOR. THREATENED TO WRITE COMPLAINT LETTER TO AIRLINE.
Narrative: A PAX WAS DENIED ALCOHOL BECAUSE HE APPEARED INTOXICATED. THE PAX REEKED OF ALCOHOL AND WAS NOT SPEAKING CLRLY. HE WAS TOLD THAT WE WERE NOT GOING TO SERVE HIM ANY ALCOHOL AND HE PROCEEDED TO ASK ALL THE FLT ATTENDANTS ON BOARD FOR A BEER. I SERVED HIM TOMATO JUICE, HIS SECOND CHOICE OF BEVERAGE. THE PAX REQUESTED A WRITTEN EXPLANATION AS TO WHY WE WEREN'T SERVING HIM. I WROTE THAT 'OUR AIRLINE'S POLICY IS TO DENY SERVING ALCOHOL TO PAX THAT APPEAR INTOXICATED.' CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE PAX DID NOT APPEAR TO BE INTOXICATED WHILE BOARDING, AND THAT HE HAD BEEN SERVED ONLY 1 BEER. AFTER BEING DENIED DRINKS, HE ASKED ALL THE FLT ATTENDANTS FOR THEIR NAMES AND FILE NUMBERS SO HE COULD WRITE A COMPLAINT LETTER TO THE AIRLINE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.