Flight attendant report, B767, jfk-lhr, intoxicated verbally abusive passenger threatened to kill th...

Attributes
ACN	437331
Time
Date	199903
Day	Sat
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : egll.airport
State Reference	FO
Environment
Light	Night
Aircraft 1
Controlling Facilities	artcc : egtt.artcc
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Route In Use	enroute : atlantic
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 3.5 flight attendant time total : 3.5
ASRS Report	437331
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies non adherence : far
Independent Detector	other other : 1
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Cabin Crew Human Performance Company Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

On our way to london heathrow, passenger was having cocktails (vodka and orange juice). I personally served him 4 drinks, and some of the other main cabin crew also served him. Approximately 2.5 hours before landing, it became apparent that passenger was intoxicated, because I heard him using foul language while talking to the passenger sitting next to him. I called upon him and told him that this language was not allowed onboard the aircraft. He then said to me 'I am talking to my (*&^%$# brother and I will use any language I (*&^%$# please.' he then asked me for another cocktail. I told him no, because he was being disrespectful to the other passenger onboard. I then told the other crew members that I was cutting passenger off, because he was becoming verbally abusive. A little while later, I was helping with the inventory of the cart, when passenger came to the back and asked for another drink. I told him 'no' again. He then started yelling and cursing and told me that he would stabilizer me in the stomach and kill me. I called the purser to the back, and she came and spoke to the passenger. Nothing could calm passenger down. So a short while later, he said that he was going to complain to the captain and he left me in the back and was yelling and cursing down the aisle, going towards business class. Awhile later, passenger returned and continued to yell and curse at me and other crew members and even at the passenger. He then told me that he would kill me and 5 other crew members when we got to london and he didn't care about the (*&^%$# police, because he would kill them too. Passenger proceeded to scream and curse. His friends came back, but couldn't calm him. Then the first officer came back to speak to him. Approximately 15 mins prior to landing, passenger finally returned to his seat. Throughout the whole incident, passenger refused to situation even when the fasten seat belt sign was on. Upon landing in london, the flight was met by the auths, and passenger was taken into custody. We also gave the auths our statement.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT, B767, JFK-LHR, INTOXICATED VERBALLY ABUSIVE PAX THREATENED TO KILL THE CREW. VIOLATION OF FARS. PAX ARRESTED IN LHR.

Narrative: ON OUR WAY TO LONDON HEATHROW, PAX WAS HAVING COCKTAILS (VODKA AND ORANGE JUICE). I PERSONALLY SERVED HIM 4 DRINKS, AND SOME OF THE OTHER MAIN CABIN CREW ALSO SERVED HIM. APPROX 2.5 HRS BEFORE LNDG, IT BECAME APPARENT THAT PAX WAS INTOXICATED, BECAUSE I HEARD HIM USING FOUL LANGUAGE WHILE TALKING TO THE PAX SITTING NEXT TO HIM. I CALLED UPON HIM AND TOLD HIM THAT THIS LANGUAGE WAS NOT ALLOWED ONBOARD THE ACFT. HE THEN SAID TO ME 'I AM TALKING TO MY (*&^%$# BROTHER AND I WILL USE ANY LANGUAGE I (*&^%$# PLEASE.' HE THEN ASKED ME FOR ANOTHER COCKTAIL. I TOLD HIM NO, BECAUSE HE WAS BEING DISRESPECTFUL TO THE OTHER PAX ONBOARD. I THEN TOLD THE OTHER CREW MEMBERS THAT I WAS CUTTING PAX OFF, BECAUSE HE WAS BECOMING VERBALLY ABUSIVE. A LITTLE WHILE LATER, I WAS HELPING WITH THE INVENTORY OF THE CART, WHEN PAX CAME TO THE BACK AND ASKED FOR ANOTHER DRINK. I TOLD HIM 'NO' AGAIN. HE THEN STARTED YELLING AND CURSING AND TOLD ME THAT HE WOULD STAB ME IN THE STOMACH AND KILL ME. I CALLED THE PURSER TO THE BACK, AND SHE CAME AND SPOKE TO THE PAX. NOTHING COULD CALM PAX DOWN. SO A SHORT WHILE LATER, HE SAID THAT HE WAS GOING TO COMPLAIN TO THE CAPT AND HE LEFT ME IN THE BACK AND WAS YELLING AND CURSING DOWN THE AISLE, GOING TOWARDS BUSINESS CLASS. AWHILE LATER, PAX RETURNED AND CONTINUED TO YELL AND CURSE AT ME AND OTHER CREW MEMBERS AND EVEN AT THE PAX. HE THEN TOLD ME THAT HE WOULD KILL ME AND 5 OTHER CREW MEMBERS WHEN WE GOT TO LONDON AND HE DIDN'T CARE ABOUT THE (*&^%$# POLICE, BECAUSE HE WOULD KILL THEM TOO. PAX PROCEEDED TO SCREAM AND CURSE. HIS FRIENDS CAME BACK, BUT COULDN'T CALM HIM. THEN THE FO CAME BACK TO SPEAK TO HIM. APPROX 15 MINS PRIOR TO LNDG, PAX FINALLY RETURNED TO HIS SEAT. THROUGHOUT THE WHOLE INCIDENT, PAX REFUSED TO SIT EVEN WHEN THE FASTEN SEAT BELT SIGN WAS ON. UPON LNDG IN LONDON, THE FLT WAS MET BY THE AUTHS, AND PAX WAS TAKEN INTO CUSTODY. WE ALSO GAVE THE AUTHS OUR STATEMENT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Flight attendant report, B767, jfk-lhr, intoxicated verbally abusive passenger threatened to kill the crew. Violation of FARS. Passenger arrested in lhr.