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|
Attributes | |
ACN | 480079 |
Time | |
Date | 200007 |
Day | Sat |
Local Time Of Day | 0601 To 1200 |
Place | |
Locale Reference | atc facility : sfo.tower |
State Reference | CA |
Altitude | agl bound lower : 0 agl bound upper : 0 |
Environment | |
Light | Daylight |
Aircraft 1 | |
Controlling Facilities | tower : sfo.tower |
Operator | common carrier : air carrier |
Operating Under FAR Part | Part 121 |
Flight Phase | ground : takeoff roll ground : taxi |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
Experience | flight attendant time airline total : 33 flight attendant time total : 33 flight attendant time type : 99 |
ASRS Report | 480079 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified |
Events | |
Anomaly | aircraft equipment problem : critical cabin event other non adherence : published procedure non adherence : far non adherence : company policies other anomaly other |
Independent Detector | other other : cab #1 |
Resolutory Action | flight crew : rejected takeoff |
Consequence | other Other |
Supplementary | |
Problem Areas | Aircraft Cabin Crew Human Performance Flight Crew Human Performance |
Primary Problem | Aircraft |
Narrative:
Regarding human performance considerations: during taxi/takeoff/landing, I like to do my 30-60 second review and to be prepared for an emergency. Therefore, I do not like to engage in conversation with passenger or other flight attendants at those times. On the day of this incident, the flight attendant on the adjacent jump seat was talking constantly and loudly with the passenger seated across from us in XXX. This had been very distracting to me. I think that along with not reading ahd having our hands free during these important times we should also have our minds free to concentrate on the possibility of an emergency. Although this should just be common sense, a lot of flight attendants haven't figured it out. Therefore, may I suggest that it be a requirement that conversations, either with a passenger or another flight attendant, be kept to a minimum and kept at a low volume during taxi/takeoff and landing. Callback conversation with reporter revealed the following information: the reporter stated that when they suddenly stopped the takeoff roll, and pulled over, the captain didn't say anything for awhile. This is when she got upset at her flying partner, because she still kept talking to the passenger and not paying attention to the PA when, and if, the captain had told them anything. When the captain did get on the PA, he told the passenger that, 'they were going to have to make other plans to get to hawaii, because this plane is OTS.' she thought this was a very unprofessional announcement. She was primarily concerned about the lack of professionalism of the flight attendants.
Original NASA ASRS Text
Title: CABIN ATTENDANT, DC10, SFO-HNL. ABORTED TKOF, ENG #2. CRITICAL OF OTHER CABIN ATTENDANT WHO READ, TALKED LOUDLY ON JUMP SEAT FOR TKOF, LNDG. SUGGESTS FAA REGULATE THIS.
Narrative: REGARDING HUMAN PERFORMANCE CONSIDERATIONS: DURING TAXI/TKOF/LNDG, I LIKE TO DO MY 30-60 SECOND REVIEW AND TO BE PREPARED FOR AN EMER. THEREFORE, I DO NOT LIKE TO ENGAGE IN CONVERSATION WITH PAX OR OTHER FLT ATTENDANTS AT THOSE TIMES. ON THE DAY OF THIS INCIDENT, THE FLT ATTENDANT ON THE ADJACENT JUMP SEAT WAS TALKING CONSTANTLY AND LOUDLY WITH THE PAX SEATED ACROSS FROM US IN XXX. THIS HAD BEEN VERY DISTRACTING TO ME. I THINK THAT ALONG WITH NOT READING AHD HAVING OUR HANDS FREE DURING THESE IMPORTANT TIMES WE SHOULD ALSO HAVE OUR MINDS FREE TO CONCENTRATE ON THE POSSIBILITY OF AN EMER. ALTHOUGH THIS SHOULD JUST BE COMMON SENSE, A LOT OF FLT ATTENDANTS HAVEN'T FIGURED IT OUT. THEREFORE, MAY I SUGGEST THAT IT BE A REQUIREMENT THAT CONVERSATIONS, EITHER WITH A PAX OR ANOTHER FLT ATTENDANT, BE KEPT TO A MINIMUM AND KEPT AT A LOW VOLUME DURING TAXI/TKOF AND LNDG. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT WHEN THEY SUDDENLY STOPPED THE TKOF ROLL, AND PULLED OVER, THE CAPT DIDN'T SAY ANYTHING FOR AWHILE. THIS IS WHEN SHE GOT UPSET AT HER FLYING PARTNER, BECAUSE SHE STILL KEPT TALKING TO THE PAX AND NOT PAYING ATTN TO THE PA WHEN, AND IF, THE CAPT HAD TOLD THEM ANYTHING. WHEN THE CAPT DID GET ON THE PA, HE TOLD THE PAX THAT, 'THEY WERE GOING TO HAVE TO MAKE OTHER PLANS TO GET TO HAWAII, BECAUSE THIS PLANE IS OTS.' SHE THOUGHT THIS WAS A VERY UNPROFESSIONAL ANNOUNCEMENT. SHE WAS PRIMARILY CONCERNED ABOUT THE LACK OF PROFESSIONALISM OF THE FLT ATTENDANTS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.