Multiple cabin attendant report, B767-300, jfk-gru. Turbulence 1 hour out of gru. Cabin attendant se...

Attributes
ACN	484974
Time
Date	200009
Day	Fri
Local Time Of Day	0601 To 1200
Place
State Reference	FO
Environment
Weather Elements	Turbulence
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 12 flight attendant time total : 14 flight attendant time type : 98
ASRS Report	484974
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event other inflight encounter : turbulence
Independent Detector	other other : cab #1
Resolutory Action	none taken : anomaly accepted other
Consequence	other
Supplementary
Problem Areas	Flight Crew Human Performance Weather
Primary Problem	Weather

Narrative:

The turbulence happened suddenly. No passenger were injured. This may be because we had just finished serving breakfast and all passenger were in their seats. The #10 and #1 flight attendants were securing the empty meal carts. When the turbulence started, I immediately dropped to the galley floor. The #10 was not so lucky. She was between an empty cart and the storage area for the carts. The turbulence made everything shake, slamming the #10 flight attendant against the storage area. Coincidentally, the airline's medical physician was on board and went with the #10 flight attendant, upon landing in gru, to the hospital. We were later told that she had a fractured vertebrae in her neck. I don't believe that anything could've been done to prevent the turbulence, as it happened very fast. I do feel, however, that the cockpit could've shown more sensitivity in this matter. When informed of the injury of the #10 flight attendant, one cockpit member made the comment that he felt it strange that only one flight attendant got injured! How insensitive. I have a large bruise on my thigh, but the #10 flight attendant has a fractured vertebrae. It appears that the sensitivity classes are not working.

Original NASA ASRS Text

Title: MULTIPLE CABIN ATTENDANT RPT, B767-300, JFK-GRU. TURB 1 HR OUT OF GRU. CABIN ATTENDANT SEVERELY INJURED. PAX INTERVENTION MD. PAX AND DOCTOR BOTH WENT TO HOSPITAL. PLT INDIFFERENCE.

Narrative: THE TURB HAPPENED SUDDENLY. NO PAX WERE INJURED. THIS MAY BE BECAUSE WE HAD JUST FINISHED SERVING BREAKFAST AND ALL PAX WERE IN THEIR SEATS. THE #10 AND #1 FLT ATTENDANTS WERE SECURING THE EMPTY MEAL CARTS. WHEN THE TURB STARTED, I IMMEDIATELY DROPPED TO THE GALLEY FLOOR. THE #10 WAS NOT SO LUCKY. SHE WAS BTWN AN EMPTY CART AND THE STORAGE AREA FOR THE CARTS. THE TURB MADE EVERYTHING SHAKE, SLAMMING THE #10 FLT ATTENDANT AGAINST THE STORAGE AREA. COINCIDENTALLY, THE AIRLINE'S MEDICAL PHYSICIAN WAS ON BOARD AND WENT WITH THE #10 FLT ATTENDANT, UPON LNDG IN GRU, TO THE HOSPITAL. WE WERE LATER TOLD THAT SHE HAD A FRACTURED VERTEBRAE IN HER NECK. I DON'T BELIEVE THAT ANYTHING COULD'VE BEEN DONE TO PREVENT THE TURB, AS IT HAPPENED VERY FAST. I DO FEEL, HOWEVER, THAT THE COCKPIT COULD'VE SHOWN MORE SENSITIVITY IN THIS MATTER. WHEN INFORMED OF THE INJURY OF THE #10 FLT ATTENDANT, ONE COCKPIT MEMBER MADE THE COMMENT THAT HE FELT IT STRANGE THAT ONLY ONE FLT ATTENDANT GOT INJURED! HOW INSENSITIVE. I HAVE A LARGE BRUISE ON MY THIGH, BUT THE #10 FLT ATTENDANT HAS A FRACTURED VERTEBRAE. IT APPEARS THAT THE SENSITIVITY CLASSES ARE NOT WORKING.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Multiple cabin attendant report, B767-300, jfk-gru. Turbulence 1 hour out of gru. Cabin attendant severely injured. Passenger intervention md. Passenger and doctor both went to hospital. Pilot indifference.