Narrative:

I was not involved in the incident. I was flight attendant #5 working first class galley. However, I do have some input. Every time xhj are sold on a B767-300, there is always a problem. There was no need, on that day, to give out xhj, as the coach cabin had lots of empty seats. These seats should never be sold. Flight attendants also have rights. Passenger expect us to shut off the light, be quiet, etc. I cannot situation in a dark galley on an insert (bin). It is inhumane. I always fly either #4 or #5, so I also encounter problems when those seats are occupied. This, in my mind, is a major safety issue. Callback conversation with reporter revealed the following information: the reporter stated that she was working in the first class galley and heard loud voices, when a call came from another flight attendant to the purser to immediately come to business class for a passenger assault of a flight attendant. According to the purser, the incident started on the ground. A first class passenger, who was a big, burly man, took his wife some champagne back to coach, where she was sitting. She happened to have been booked in the crew rest seats, which are across from the business class galley. The company is not supposed to book these seats if the flight is over 8 hours, and should not book them when the plane is not full, because the business class flight attendants use them as a vital extension of their small galley. At this point, it is unclr if the assaulted flight attendant chastised him for bringing his wife some champagne, but the wife told her husband that the flight attendants were nasty to her. Later in the flight, words were said and the man had pinned the flight attendant's arm against the fuselage wall, injuring her. She was heard screaming and crying. The pilots were told of the incident, but did not leave the cockpit. The injured flight attendant didn't go to the layover hotel, because her arm was injured and she was traumatized, so she wanted to deadhead home immediately. She is now in the process of suing the man. No auths met the flight to interview or arrest the man.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B767-300, JFK-CDG. FIRST CLASS PAX (MAN) ASSAULTED CABIN ATTENDANT WORKING IN BUSINESS CLASS, INJURING HER ARM OVER DISPUTE ABOUT WIFE IN COACH.

Narrative: I WAS NOT INVOLVED IN THE INCIDENT. I WAS FLT ATTENDANT #5 WORKING FIRST CLASS GALLEY. HOWEVER, I DO HAVE SOME INPUT. EVERY TIME XHJ ARE SOLD ON A B767-300, THERE IS ALWAYS A PROB. THERE WAS NO NEED, ON THAT DAY, TO GIVE OUT XHJ, AS THE COACH CABIN HAD LOTS OF EMPTY SEATS. THESE SEATS SHOULD NEVER BE SOLD. FLT ATTENDANTS ALSO HAVE RIGHTS. PAX EXPECT US TO SHUT OFF THE LIGHT, BE QUIET, ETC. I CANNOT SIT IN A DARK GALLEY ON AN INSERT (BIN). IT IS INHUMANE. I ALWAYS FLY EITHER #4 OR #5, SO I ALSO ENCOUNTER PROBS WHEN THOSE SEATS ARE OCCUPIED. THIS, IN MY MIND, IS A MAJOR SAFETY ISSUE. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT SHE WAS WORKING IN THE FIRST CLASS GALLEY AND HEARD LOUD VOICES, WHEN A CALL CAME FROM ANOTHER FLT ATTENDANT TO THE PURSER TO IMMEDIATELY COME TO BUSINESS CLASS FOR A PAX ASSAULT OF A FLT ATTENDANT. ACCORDING TO THE PURSER, THE INCIDENT STARTED ON THE GND. A FIRST CLASS PAX, WHO WAS A BIG, BURLY MAN, TOOK HIS WIFE SOME CHAMPAGNE BACK TO COACH, WHERE SHE WAS SITTING. SHE HAPPENED TO HAVE BEEN BOOKED IN THE CREW REST SEATS, WHICH ARE ACROSS FROM THE BUSINESS CLASS GALLEY. THE COMPANY IS NOT SUPPOSED TO BOOK THESE SEATS IF THE FLT IS OVER 8 HRS, AND SHOULD NOT BOOK THEM WHEN THE PLANE IS NOT FULL, BECAUSE THE BUSINESS CLASS FLT ATTENDANTS USE THEM AS A VITAL EXTENSION OF THEIR SMALL GALLEY. AT THIS POINT, IT IS UNCLR IF THE ASSAULTED FLT ATTENDANT CHASTISED HIM FOR BRINGING HIS WIFE SOME CHAMPAGNE, BUT THE WIFE TOLD HER HUSBAND THAT THE FLT ATTENDANTS WERE NASTY TO HER. LATER IN THE FLT, WORDS WERE SAID AND THE MAN HAD PINNED THE FLT ATTENDANT'S ARM AGAINST THE FUSELAGE WALL, INJURING HER. SHE WAS HEARD SCREAMING AND CRYING. THE PLTS WERE TOLD OF THE INCIDENT, BUT DID NOT LEAVE THE COCKPIT. THE INJURED FLT ATTENDANT DIDN'T GO TO THE LAYOVER HOTEL, BECAUSE HER ARM WAS INJURED AND SHE WAS TRAUMATIZED, SO SHE WANTED TO DEADHEAD HOME IMMEDIATELY. SHE IS NOW IN THE PROCESS OF SUING THE MAN. NO AUTHS MET THE FLT TO INTERVIEW OR ARREST THE MAN.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.