Narrative:

Upon the final breakfast service, I was running trays and serving breakfast to my business class passenger. I had my serving cart out, and was trying to serve while people waited for the bathroom. There were several people, from business class, waiting in line, as well as an ill person, in the bathroom. A lady came up from the main cabin, and I refereed her to the back lavatories, since the business class ones were occupied. Her husband soon came up to my serving area and started yelling at me (threatening me) that it was against FAA regulations to have my cart out. We were not in descent/taxi/or landing, and my knowledge of procedures allows me to have my cart in the aisle (for service). I was not blocking any exit or regulation. I later tried to talk to the passenger calmly, but he refused to listen and had a temper tantrum in front of most of coach cabin. I later talked to the wife, and she later understood the situation. The man continued to threaten and upset me over the FAA regulations. I did not violate procedures, and did not appreciate his abuse. I later called my airline hotline and a supervisor and reported the incident.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B767, GIG-MIA. COACH PAX TRIED TO USE BUSINESS CLASS LAVATORY, TOLD NO. HUSBAND CAME UP, YELLED AND THREATENED CABIN ATTENDANT ABOUT VIOLATION OF FAR'S.

Narrative: UPON THE FINAL BREAKFAST SVC, I WAS RUNNING TRAYS AND SERVING BREAKFAST TO MY BUSINESS CLASS PAX. I HAD MY SERVING CART OUT, AND WAS TRYING TO SERVE WHILE PEOPLE WAITED FOR THE BATHROOM. THERE WERE SEVERAL PEOPLE, FROM BUSINESS CLASS, WAITING IN LINE, AS WELL AS AN ILL PERSON, IN THE BATHROOM. A LADY CAME UP FROM THE MAIN CABIN, AND I REFEREED HER TO THE BACK LAVATORIES, SINCE THE BUSINESS CLASS ONES WERE OCCUPIED. HER HUSBAND SOON CAME UP TO MY SERVING AREA AND STARTED YELLING AT ME (THREATENING ME) THAT IT WAS AGAINST FAA REGS TO HAVE MY CART OUT. WE WERE NOT IN DSCNT/TAXI/OR LNDG, AND MY KNOWLEDGE OF PROCS ALLOWS ME TO HAVE MY CART IN THE AISLE (FOR SVC). I WAS NOT BLOCKING ANY EXIT OR REG. I LATER TRIED TO TALK TO THE PAX CALMLY, BUT HE REFUSED TO LISTEN AND HAD A TEMPER TANTRUM IN FRONT OF MOST OF COACH CABIN. I LATER TALKED TO THE WIFE, AND SHE LATER UNDERSTOOD THE SIT. THE MAN CONTINUED TO THREATEN AND UPSET ME OVER THE FAA REGS. I DID NOT VIOLATE PROCS, AND DID NOT APPRECIATE HIS ABUSE. I LATER CALLED MY AIRLINE HOTLINE AND A SUPVR AND RPTED THE INCIDENT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.