37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 470836 |
Time | |
Date | 200003 |
Day | Sun |
Local Time Of Day | 1801 To 2400 |
Place | |
Locale Reference | airport : bna.airport |
State Reference | TN |
Altitude | agl single value : 0 |
Environment | |
Flight Conditions | VMC |
Light | Night |
Aircraft 1 | |
Controlling Facilities | tower : bna.tower |
Operator | common carrier : air carrier |
Make Model Name | B737 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | climbout : takeoff ground : taxi ground : pushback ground : parked |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight crew : captain oversight : pic |
Qualification | pilot : atp |
Experience | flight time last 90 days : 200 flight time total : 18000 flight time type : 13000 |
ASRS Report | 470836 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight crew : first officer |
Qualification | pilot : commercial pilot : instrument pilot : multi engine |
Events | |
Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
Independent Detector | other other : cab #3 |
Resolutory Action | none taken : detected after the fact |
Consequence | Other |
Supplementary | |
Problem Areas | Passenger Human Performance Company Cabin Crew Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
Just prior to takeoff, the 'a' flight attendant noticed a person in the 4TH flight attendant jump seat (employees at my airline are permitted). The 'a' flight attendant asked this person if he was an employee of my airline. He responded in the affirmative. Before the 'a' flight attendant could ask for his identify, I signaled with the chime that we were about to take off, so the 'a' flight attendant took his forward flight attendant jump seat. After takeoff, the 'a' flight attendant went back to the aft jump seat area and asked the person for his identify. The person then said that he was not an employee. The 'a' flight attendant then moved the man to a passenger seat. The flight attendants should have made sure the flight attendant jump seat person had proper identify and paperwork, despite a hectic/hurried boarding event. Callback conversation with reporter revealed the following information: the reporter stated that the boarding was hectic and the agent told this guy, who got on late, to just take any seat. The guy took him literally and sat on the back jump seat. The flight attendant who sits there just assumed that he had had his identify checked. She just chatted with him for takeoff, never realizing he wasn't an employee. When the purser discovered him, he admitted he had lied about being an employee and then took a regular passenger seat. The captain didn't know anything about the situation until they had landed in baltimore. The purser then told him, however, he also mentioned it to the agent opening the door. The agent assumed the passenger was a stowaway, and called the police. The situation eventually straightened itself out.
Original NASA ASRS Text
Title: PLT RPT, B737. ON BOARDING, TAXI AND TKOF, PAX SAT ON AFT JUMP SEAT. NO EMPLOYEE BADE, NO IDENT CHK BY CABIN ATTENDANT. FARS VIOLATED.
Narrative: JUST PRIOR TO TKOF, THE 'A' FLT ATTENDANT NOTICED A PERSON IN THE 4TH FLT ATTENDANT JUMP SEAT (EMPLOYEES AT MY AIRLINE ARE PERMITTED). THE 'A' FLT ATTENDANT ASKED THIS PERSON IF HE WAS AN EMPLOYEE OF MY AIRLINE. HE RESPONDED IN THE AFFIRMATIVE. BEFORE THE 'A' FLT ATTENDANT COULD ASK FOR HIS IDENT, I SIGNALED WITH THE CHIME THAT WE WERE ABOUT TO TAKE OFF, SO THE 'A' FLT ATTENDANT TOOK HIS FORWARD FLT ATTENDANT JUMP SEAT. AFTER TKOF, THE 'A' FLT ATTENDANT WENT BACK TO THE AFT JUMP SEAT AREA AND ASKED THE PERSON FOR HIS IDENT. THE PERSON THEN SAID THAT HE WAS NOT AN EMPLOYEE. THE 'A' FLT ATTENDANT THEN MOVED THE MAN TO A PAX SEAT. THE FLT ATTENDANTS SHOULD HAVE MADE SURE THE FLT ATTENDANT JUMP SEAT PERSON HAD PROPER IDENT AND PAPERWORK, DESPITE A HECTIC/HURRIED BOARDING EVENT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE BOARDING WAS HECTIC AND THE AGENT TOLD THIS GUY, WHO GOT ON LATE, TO JUST TAKE ANY SEAT. THE GUY TOOK HIM LITERALLY AND SAT ON THE BACK JUMP SEAT. THE FLT ATTENDANT WHO SITS THERE JUST ASSUMED THAT HE HAD HAD HIS IDENT CHKED. SHE JUST CHATTED WITH HIM FOR TKOF, NEVER REALIZING HE WASN'T AN EMPLOYEE. WHEN THE PURSER DISCOVERED HIM, HE ADMITTED HE HAD LIED ABOUT BEING AN EMPLOYEE AND THEN TOOK A REGULAR PAX SEAT. THE CAPT DIDN'T KNOW ANYTHING ABOUT THE SIT UNTIL THEY HAD LANDED IN BALTIMORE. THE PURSER THEN TOLD HIM, HOWEVER, HE ALSO MENTIONED IT TO THE AGENT OPENING THE DOOR. THE AGENT ASSUMED THE PAX WAS A STOWAWAY, AND CALLED THE POLICE. THE SIT EVENTUALLY STRAIGHTENED ITSELF OUT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.