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Pilot report, S80, msy-ord. Group of intoxicated females boarded. Captain ordered no alcohol be served. Passenger crated commotion at gate in msy, ord.
| Attributes | |
| ACN | 487290 |
| Time | |
| Date | 200010 |
| Day | Sun |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : msy.airport |
| State Reference | LA |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 487290 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : commercial pilot : instrument pilot : multi engine |
| Events | |
| Anomaly | cabin event : passenger misconduct cabin event other non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Company Cabin Crew Human Performance Flight Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A small group of female passenger boarded at msy. I was told by a flight attendant that they had been drinking and an altercation had occurred at the gate prior to boarding with this group and some of our other passenger. Because alcohol was a factor, I directed the flight attendant not to serve them alcohol. Inadvertently, at least 1 of the female group was served alcohol, and this served to make the others in the group angry. I was briefed in-flight by the #4 flight attendant that they had calmed down and the situation was ok. After landing, one of the females asked for my name -- I gave that to her. I found out later that another commotion ensued at the gate at ord. I suspect that group will file a service complaint against the company.
Original NASA ASRS Text
Title: PLT RPT, S80, MSY-ORD. GROUP OF INTOXICATED FEMALES BOARDED. CAPT ORDERED NO ALCOHOL BE SERVED. PAX CRATED COMMOTION AT GATE IN MSY, ORD.
Narrative: A SMALL GROUP OF FEMALE PAX BOARDED AT MSY. I WAS TOLD BY A FLT ATTENDANT THAT THEY HAD BEEN DRINKING AND AN ALTERCATION HAD OCCURRED AT THE GATE PRIOR TO BOARDING WITH THIS GROUP AND SOME OF OUR OTHER PAX. BECAUSE ALCOHOL WAS A FACTOR, I DIRECTED THE FLT ATTENDANT NOT TO SERVE THEM ALCOHOL. INADVERTENTLY, AT LEAST 1 OF THE FEMALE GROUP WAS SERVED ALCOHOL, AND THIS SERVED TO MAKE THE OTHERS IN THE GROUP ANGRY. I WAS BRIEFED INFLT BY THE #4 FLT ATTENDANT THAT THEY HAD CALMED DOWN AND THE SIT WAS OK. AFTER LNDG, ONE OF THE FEMALES ASKED FOR MY NAME -- I GAVE THAT TO HER. I FOUND OUT LATER THAT ANOTHER COMMOTION ENSUED AT THE GATE AT ORD. I SUSPECT THAT GROUP WILL FILE A SVC COMPLAINT AGAINST THE COMPANY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.