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Cabin attendant report, B737, ord-mia. On boarding, passenger hit head on ceiling tv monitor. Cabin attendant concern about ht of monitor, which injures a lot of people.
| Attributes | |
| ACN | 487536 |
| Time | |
| Date | 200009 |
| Day | Thu |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : ord.airport |
| State Reference | IL |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time total : 0.04 flight attendant time type : 50 |
| ASRS Report | 487536 |
| Events | |
| Anomaly | aircraft equipment problem : less severe cabin event other |
| Independent Detector | other other : rptr #2 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Supplementary | |
| Problem Areas | Aircraft Passenger Human Performance |
| Primary Problem | Aircraft |
Narrative:
As I was performing the cabin check, a passenger's wife alerted me that since we were able to move about after takeoff, that her husband had a concern he wished to speak to me about. The couple kindly related their concern about the video monitors. As the husband (6 ft 6 inches) was boarding, he struck his head on the rear mounted monitor while going to use the lavatory. I offered ice and non-aspirin. However, the wife had other aspirin and declined my offer. The couple's main concern was the danger that the monitors present. (I would like to add that on another of my flts just this past wkend, sfo-ord, I observed a gentleman hit his head as passenger were deplaning from the main cabin. (I was saying good-bye to passenger at the rear of the main cabin.) just as the couple had raised concern, I too, am concerned with the safety of my passenger. Hopefully, you will investigate (or perhaps already are).
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B737, ORD-MIA. ON BOARDING, PAX HIT HEAD ON CEILING TV MONITOR. CABIN ATTENDANT CONCERN ABOUT HT OF MONITOR, WHICH INJURES A LOT OF PEOPLE.
Narrative: AS I WAS PERFORMING THE CABIN CHK, A PAX'S WIFE ALERTED ME THAT SINCE WE WERE ABLE TO MOVE ABOUT AFTER TKOF, THAT HER HUSBAND HAD A CONCERN HE WISHED TO SPEAK TO ME ABOUT. THE COUPLE KINDLY RELATED THEIR CONCERN ABOUT THE VIDEO MONITORS. AS THE HUSBAND (6 FT 6 INCHES) WAS BOARDING, HE STRUCK HIS HEAD ON THE REAR MOUNTED MONITOR WHILE GOING TO USE THE LAVATORY. I OFFERED ICE AND NON-ASPIRIN. HOWEVER, THE WIFE HAD OTHER ASPIRIN AND DECLINED MY OFFER. THE COUPLE'S MAIN CONCERN WAS THE DANGER THAT THE MONITORS PRESENT. (I WOULD LIKE TO ADD THAT ON ANOTHER OF MY FLTS JUST THIS PAST WKEND, SFO-ORD, I OBSERVED A GENTLEMAN HIT HIS HEAD AS PAX WERE DEPLANING FROM THE MAIN CABIN. (I WAS SAYING GOOD-BYE TO PAX AT THE REAR OF THE MAIN CABIN.) JUST AS THE COUPLE HAD RAISED CONCERN, I TOO, AM CONCERNED WITH THE SAFETY OF MY PAX. HOPEFULLY, YOU WILL INVESTIGATE (OR PERHAPS ALREADY ARE).
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.