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Cabin attendant report, B757, lax-ord. Gate agents boarded obviously intoxicated passenger. Agent and captain indifferent. Purser called operations, passenger removed before departure.
| Attributes | |
| ACN | 488217 |
| Time | |
| Date | 200010 |
| Day | Sat |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : lax.airport |
| State Reference | CA |
| Altitude | agl single value : 0 |
| Environment | |
| Weather Elements | other |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | tower : cvg.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 8 |
| Experience | flight attendant time airline total : 11 flight attendant time total : 11 flight attendant time type : 20 |
| ASRS Report | 488217 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Events | |
| Anomaly | cabin event : passenger misconduct cabin event other non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Company Passenger Human Performance Flight Crew Human Performance |
| Primary Problem | Company |
Narrative:
During a pre-departure cabin check, I discovered the couple seated in xb and xc were intoxicated. I immediately informed the captain, then the agents, that they would need to be removed. After the #1 flight attendant's call to operations, a supervisor came and removed them from the plane. The agents should have not allowed them to board. It was obvious they were drunk by the smell alone. When I informed the agents, they were indifferent and took no immediate action. The captain acted indifferent as well. If he had taken action immediately, we could have left on time. We left 5 mins late. Flight attendants were the only ones involved who were concerned about the law.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B757, LAX-ORD. GATE AGENTS BOARDED OBVIOUSLY INTOXICATED PAX. AGENT AND CAPT INDIFFERENT. PURSER CALLED OPS, PAX REMOVED BEFORE DEP.
Narrative: DURING A PRE-DEP CABIN CHK, I DISCOVERED THE COUPLE SEATED IN XB AND XC WERE INTOXICATED. I IMMEDIATELY INFORMED THE CAPT, THEN THE AGENTS, THAT THEY WOULD NEED TO BE REMOVED. AFTER THE #1 FLT ATTENDANT'S CALL TO OPS, A SUPVR CAME AND REMOVED THEM FROM THE PLANE. THE AGENTS SHOULD HAVE NOT ALLOWED THEM TO BOARD. IT WAS OBVIOUS THEY WERE DRUNK BY THE SMELL ALONE. WHEN I INFORMED THE AGENTS, THEY WERE INDIFFERENT AND TOOK NO IMMEDIATE ACTION. THE CAPT ACTED INDIFFERENT AS WELL. IF HE HAD TAKEN ACTION IMMEDIATELY, WE COULD HAVE LEFT ON TIME. WE LEFT 5 MINS LATE. FLT ATTENDANTS WERE THE ONLY ONES INVOLVED WHO WERE CONCERNED ABOUT THE LAW.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.