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Cabin attendant report, B737, ord-sfo, passenger walked to front of plane despite orders to situation. Captain called for security, arrived too late, passenger got away.
| Attributes | |
| ACN | 491620 |
| Time | |
| Date | 200010 |
| Day | Sun |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : sfo.tower |
| State Reference | CA |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : sfo.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 0.10 flight attendant time total : 0.10 flight attendant time type : 40 |
| ASRS Report | 491620 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : cab #3 |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Company Airport |
| Primary Problem | Passenger Human Performance |
Narrative:
As we landed and we were taxiing the aircraft to the gate, a passenger got out of his seat and walked to the front of the aircraft. Flight attendant #3 told the man to go back to his seat, after the flight attendant #1 had already given a PA for passenger to remain in their seats. The man said he was late for an appointment, and we were 1/2 hour late, he wanted off the aircraft first. Flight attendant #3 took him back to his seat and told him to buckle up. He looked like he was going to hit her with his carry-on luggage. Flight attendant #4 called captain, told him to call security. Security came to the gate 20 mins after we had arrived. All passenger, including the man had deplaned and left the boarding area.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B737, ORD-SFO, PAX WALKED TO FRONT OF PLANE DESPITE ORDERS TO SIT. CAPT CALLED FOR SECURITY, ARRIVED TOO LATE, PAX GOT AWAY.
Narrative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
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.