Passenger not controled between the aircraft and terminal during a delay for a mechanical problem at...

Attributes
ACN	492930
Time
Date	200011
Day	Wed
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : sjc.airport
State Reference	CA
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Airbus Industrie Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	ground : parked ground : preflight ground : maintenance
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time type : 1537
ASRS Report	492930
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : instrument pilot : multi engine pilot : commercial
Events
Anomaly	cabin event other non adherence : company policies non adherence : far non adherence : published procedure other anomaly other
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	Flight Crew Human Performance Passenger Human Performance Company Cabin Crew Human Performance
Primary Problem	Company

Narrative:

During our mechanical at gate xx, we observed many, many passenger lollygagging about the ramp area confused as to whether to plane or return to the terminal. Several passenger went into the terminal unescorted. With a multitude of ramp equipment feverishly moving about the ramp, we are very concerned with the state of these operations.

Original NASA ASRS Text

Title: PAX NOT CTLED BTWN THE ACFT AND TERMINAL DURING A DELAY FOR A MECHANICAL PROB AT SJC, CA.

Narrative: DURING OUR MECHANICAL AT GATE XX, WE OBSERVED MANY, MANY PAX LOLLYGAGGING ABOUT THE RAMP AREA CONFUSED AS TO WHETHER TO PLANE OR RETURN TO THE TERMINAL. SEVERAL PAX WENT INTO THE TERMINAL UNESCORTED. WITH A MULTITUDE OF RAMP EQUIP FEVERISHLY MOVING ABOUT THE RAMP, WE ARE VERY CONCERNED WITH THE STATE OF THESE OPS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Passenger not controled between the aircraft and terminal during a delay for a mechanical problem at sjc, ca.