Narrative:

Flight attendant #2 approached me with the problem during the boarding process and informed me passenger (mr X) became very verbal with him when he asked him what seat he was assigned. Mr X was assigned xc, but was sitting in yj (an assigned crew rest seat). Flight attendant #2 told me that he explained our policy on crew rest seats, but mr X did not care. He told flight attendant #2 a story about his flight from rio to miami, and how the crew bullied him into moving out of the seat and back to the one he was assigned. Mr X told him the only way he would move is by force. I went back and spoke with mr X. He told me the same story and added how the crew on the other flight never used the seats for rest and I was not going to bully him either. I tried to explain our airline's policy on crew rest seats, but he did not want to listen. Mr X said for me to get security to remove him, so all the passenger sitting around him could see how our airline treated its passenger. He started getting very loud, so I stepped away to get the lead agent to handle mr X. I informed the captain of the problem and told him the agent was handling it. Lead agent Z was escorting mr X off, when mr X started towards the cockpit, but someone inside the cockpit closed the door. He yelled at the door to explain, but to no avail. He was removed.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B767-300, MIA-GIG. MAN SAT IN CREW REST SEATS, REFUSED TO MOVE TO ASSIGNED SEAT, HAD TO BE PHYSICALLY REMOVED BY LEAD AGENT.

Narrative: FLT ATTENDANT #2 APCHED ME WITH THE PROB DURING THE BOARDING PROCESS AND INFORMED ME PAX (MR X) BECAME VERY VERBAL WITH HIM WHEN HE ASKED HIM WHAT SEAT HE WAS ASSIGNED. MR X WAS ASSIGNED XC, BUT WAS SITTING IN YJ (AN ASSIGNED CREW REST SEAT). FLT ATTENDANT #2 TOLD ME THAT HE EXPLAINED OUR POLICY ON CREW REST SEATS, BUT MR X DID NOT CARE. HE TOLD FLT ATTENDANT #2 A STORY ABOUT HIS FLT FROM RIO TO MIAMI, AND HOW THE CREW BULLIED HIM INTO MOVING OUT OF THE SEAT AND BACK TO THE ONE HE WAS ASSIGNED. MR X TOLD HIM THE ONLY WAY HE WOULD MOVE IS BY FORCE. I WENT BACK AND SPOKE WITH MR X. HE TOLD ME THE SAME STORY AND ADDED HOW THE CREW ON THE OTHER FLT NEVER USED THE SEATS FOR REST AND I WAS NOT GOING TO BULLY HIM EITHER. I TRIED TO EXPLAIN OUR AIRLINE'S POLICY ON CREW REST SEATS, BUT HE DID NOT WANT TO LISTEN. MR X SAID FOR ME TO GET SECURITY TO REMOVE HIM, SO ALL THE PAX SITTING AROUND HIM COULD SEE HOW OUR AIRLINE TREATED ITS PAX. HE STARTED GETTING VERY LOUD, SO I STEPPED AWAY TO GET THE LEAD AGENT TO HANDLE MR X. I INFORMED THE CAPT OF THE PROB AND TOLD HIM THE AGENT WAS HANDLING IT. LEAD AGENT Z WAS ESCORTING MR X OFF, WHEN MR X STARTED TOWARDS THE COCKPIT, BUT SOMEONE INSIDE THE COCKPIT CLOSED THE DOOR. HE YELLED AT THE DOOR TO EXPLAIN, BUT TO NO AVAIL. HE WAS REMOVED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.