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Pilot report, B727, on taxi out, deicing pad, captain determined that purser was too ill to fly, had no voice, unfit for duty. Return to gate, purser removed.
| Attributes | |
| ACN | 496846 |
| Time | |
| Date | 200012 |
| Day | Wed |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : dtw.tower |
| State Reference | MI |
| Environment | |
| Flight Conditions | IMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : dtw.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B727 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : cfi pilot : flight engineer pilot : atp |
| Experience | flight time last 90 days : 215 flight time total : 16900 flight time type : 12000 |
| ASRS Report | 496846 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : commercial pilot : instrument pilot : multi engine |
| Events | |
| Anomaly | cabin event other non adherence : published procedure non adherence : far |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : detected after the fact other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Company |
| Primary Problem | Cabin Crew Human Performance |
Narrative:
Our lead flight attendant had lost her voice due to illness. I became aware in the deicing pad that she had another flight attendant doing her PA announcements. I was concerned about communications in the event of an emergency. I decided to have her replaced as lead. In discussing this change with the other 2 flight attendants, they were also seriously concerned about her ability to carry out her duties, even as being no longer lead flight attendant. We decided that she would be unable to shout commands or brief passenger during an emergency. I made the decision to taxi back to the gate and have her replaced. When I asked her why she came to work when she obviously couldn't do her job, she said that she would be punished for calling in sick during a busy period.
Original NASA ASRS Text
Title: PLT RPT, B727, ON TAXI OUT, DEICING PAD, CAPT DETERMINED THAT PURSER WAS TOO ILL TO FLY, HAD NO VOICE, UNFIT FOR DUTY. RETURN TO GATE, PURSER REMOVED.
Narrative: OUR LEAD FLT ATTENDANT HAD LOST HER VOICE DUE TO ILLNESS. I BECAME AWARE IN THE DEICING PAD THAT SHE HAD ANOTHER FLT ATTENDANT DOING HER PA ANNOUNCEMENTS. I WAS CONCERNED ABOUT COMS IN THE EVENT OF AN EMER. I DECIDED TO HAVE HER REPLACED AS LEAD. IN DISCUSSING THIS CHANGE WITH THE OTHER 2 FLT ATTENDANTS, THEY WERE ALSO SERIOUSLY CONCERNED ABOUT HER ABILITY TO CARRY OUT HER DUTIES, EVEN AS BEING NO LONGER LEAD FLT ATTENDANT. WE DECIDED THAT SHE WOULD BE UNABLE TO SHOUT COMMANDS OR BRIEF PAX DURING AN EMER. I MADE THE DECISION TO TAXI BACK TO THE GATE AND HAVE HER REPLACED. WHEN I ASKED HER WHY SHE CAME TO WORK WHEN SHE OBVIOUSLY COULDN'T DO HER JOB, SHE SAID THAT SHE WOULD BE PUNISHED FOR CALLING IN SICK DURING A BUSY PERIOD.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.