37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Attributes | |
ACN | 511478 |
Time | |
Date | 200105 |
Day | Sat |
Local Time Of Day | 1201 To 1800 |
Place | |
Locale Reference | airport : gso.airport |
State Reference | NC |
Altitude | msl single value : 37000 |
Environment | |
Weather Elements | Turbulence Thunderstorm |
Light | Daylight |
Aircraft 1 | |
Controlling Facilities | artcc : ztl.artcc tracon : chs.tracon |
Operator | common carrier : air carrier |
Make Model Name | B767-300 and 300 ER |
Flight Phase | cruise : level descent : approach |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Experience | flight attendant time airline total : 29 flight attendant time total : 29 flight attendant time type : 30 |
ASRS Report | 511478 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight crew : captain oversight : pic |
Events | |
Anomaly | cabin event other inflight encounter : turbulence non adherence : far |
Independent Detector | other flight crewa |
Resolutory Action | flight crew : diverted to another airport |
Consequence | other other other |
Supplementary | |
Problem Areas | Weather Flight Crew Human Performance Passenger Human Performance Cabin Crew Human Performance |
Primary Problem | Weather |
Narrative:
We were at FL370. The captain had advised us that it soon might get pretty bumpy, so I secured the first class galley. I then went to the lavatory before planning on sitting in my jump seat. We hit turbulence (moderate to severe, tending towards severe). I was standing at the time but was 'thrown' down onto the toilet seat. I grabbed handholds until the turbulence ended. I was not injured. When I came out of the lavatory, I heard the call chines for a call from a crew member. It was flight attendant in the aft of the airplane. She told me she was hurt. I was going to go back to help her, but as I walked into coach I saw that 2 flight attendants and a passenger were on the floor. The passenger, who had been standing and walking to the business class lavatory, had been thrown to the ground and had apparently hurt or broken her leg/ankle. A physician was assisting. I was asked by the #1 flight attendant to obtain the second first aid kit for an additional splint. From that point on, I assisted in keeping the captain informed of the situation. I figured that another flight attendant in the back would look after flight attendant's needs. We then proceeded to divert to gso where paramedics removed our passenger and checked out flight attendant.
Original NASA ASRS Text
Title: A B767-200 FLT ENCOUNTERS CLR AIR TURB AT FL370, INJURING A PAX AND SEVERAL FLT ATTENDANTS S OF GSO, NC.
Narrative: WE WERE AT FL370. THE CAPT HAD ADVISED US THAT IT SOON MIGHT GET PRETTY BUMPY, SO I SECURED THE FIRST CLASS GALLEY. I THEN WENT TO THE LAVATORY BEFORE PLANNING ON SITTING IN MY JUMP SEAT. WE HIT TURB (MODERATE TO SEVERE, TENDING TOWARDS SEVERE). I WAS STANDING AT THE TIME BUT WAS 'THROWN' DOWN ONTO THE TOILET SEAT. I GRABBED HANDHOLDS UNTIL THE TURB ENDED. I WAS NOT INJURED. WHEN I CAME OUT OF THE LAVATORY, I HEARD THE CALL CHINES FOR A CALL FROM A CREW MEMBER. IT WAS FLT ATTENDANT IN THE AFT OF THE AIRPLANE. SHE TOLD ME SHE WAS HURT. I WAS GOING TO GO BACK TO HELP HER, BUT AS I WALKED INTO COACH I SAW THAT 2 FLT ATTENDANTS AND A PAX WERE ON THE FLOOR. THE PAX, WHO HAD BEEN STANDING AND WALKING TO THE BUSINESS CLASS LAVATORY, HAD BEEN THROWN TO THE GND AND HAD APPARENTLY HURT OR BROKEN HER LEG/ANKLE. A PHYSICIAN WAS ASSISTING. I WAS ASKED BY THE #1 FLT ATTENDANT TO OBTAIN THE SECOND FIRST AID KIT FOR AN ADDITIONAL SPLINT. FROM THAT POINT ON, I ASSISTED IN KEEPING THE CAPT INFORMED OF THE SIT. I FIGURED THAT ANOTHER FLT ATTENDANT IN THE BACK WOULD LOOK AFTER FLT ATTENDANT'S NEEDS. WE THEN PROCEEDED TO DIVERT TO GSO WHERE PARAMEDICS REMOVED OUR PAX AND CHKED OUT FLT ATTENDANT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.