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A B767-300 flight attendant reported that an intoxicated passenger became argumentative and disrespectful during a flight to ezzz.
| Attributes | |
| ACN | 512280 |
| Time | |
| Date | 200105 |
| Day | Wed |
| Place | |
| Locale Reference | airport : zzzz.airport |
| State Reference | FO |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Flight Phase | cruise : level |
| Route In Use | enroute : direct |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 3 |
| Experience | flight attendant time total : 36 flight attendant time type : 100 |
| ASRS Report | 512280 |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far |
| Resolutory Action | none taken : detected after the fact |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
My flying partner and I were doing a water service. When she offered the passenger involved some water, he instead wanted more wine. He was slurring his words and had several empties in front of him. She suggested he take 'a little break.' he followed her to the aft galley where he became very argumentative and disrespectful, proving that he should have no more alcohol. When she left to get the purser, he started in on me. Frankly, he scared me. He wanted an argument, was loud, and was very disrespectful. He also treated the purser the same way. The captain said he was to get no more alcohol. Then all night he would ring his call light loudly and belligerently to request coffee. We would bring it to him and then he would decide that he really didn't want it. My suggestion would be: if this passenger is ever allowed on our air carrier again, he should only fly with no alcohol. He was interfering with the crew and was very close to being a threat to all of us.
Original NASA ASRS Text
Title: A B767-300 FLT ATTENDANT RPTED THAT AN INTOXICATED PAX BECAME ARGUMENTATIVE AND DISRESPECTFUL DURING A FLT TO EZZZ.
Narrative: MY FLYING PARTNER AND I WERE DOING A WATER SVC. WHEN SHE OFFERED THE PAX INVOLVED SOME WATER, HE INSTEAD WANTED MORE WINE. HE WAS SLURRING HIS WORDS AND HAD SEVERAL EMPTIES IN FRONT OF HIM. SHE SUGGESTED HE TAKE 'A LITTLE BREAK.' HE FOLLOWED HER TO THE AFT GALLEY WHERE HE BECAME VERY ARGUMENTATIVE AND DISRESPECTFUL, PROVING THAT HE SHOULD HAVE NO MORE ALCOHOL. WHEN SHE LEFT TO GET THE PURSER, HE STARTED IN ON ME. FRANKLY, HE SCARED ME. HE WANTED AN ARGUMENT, WAS LOUD, AND WAS VERY DISRESPECTFUL. HE ALSO TREATED THE PURSER THE SAME WAY. THE CAPT SAID HE WAS TO GET NO MORE ALCOHOL. THEN ALL NIGHT HE WOULD RING HIS CALL LIGHT LOUDLY AND BELLIGERENTLY TO REQUEST COFFEE. WE WOULD BRING IT TO HIM AND THEN HE WOULD DECIDE THAT HE REALLY DIDN'T WANT IT. MY SUGGESTION WOULD BE: IF THIS PAX IS EVER ALLOWED ON OUR ACR AGAIN, HE SHOULD ONLY FLY WITH NO ALCOHOL. HE WAS INTERFERING WITH THE CREW AND WAS VERY CLOSE TO BEING A THREAT TO ALL OF US.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.