Narrative:

Unable crossing altitude. We were at FL200 and given the clearance, cross pivot at 10000 ft. We started down, but were distraction and saw that we were not going to make the crossing. About 7 mi from pivot we told the controller we were unable and he said ok. We crossed pivot at approximately 12500 ft. The distraction was the ACARS was not working properly. No excuses -- it was our fault and we need to pay better attention.

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Original NASA ASRS Text

Title: B737-700 CREW SAW THAT THEY WERE UNABLE TO CROSS A STAR PUBLISHED ALT AND GOT THE CTLR TO ELIMINATE THE RESTR ON THE PMM ARR INTO ORD.

Narrative: UNABLE XING ALT. WE WERE AT FL200 AND GIVEN THE CLRNC, CROSS PIVOT AT 10000 FT. WE STARTED DOWN, BUT WERE DISTR AND SAW THAT WE WERE NOT GOING TO MAKE THE XING. ABOUT 7 MI FROM PIVOT WE TOLD THE CTLR WE WERE UNABLE AND HE SAID OK. WE CROSSED PIVOT AT APPROX 12500 FT. THE DISTR WAS THE ACARS WAS NOT WORKING PROPERLY. NO EXCUSES -- IT WAS OUR FAULT AND WE NEED TO PAY BETTER ATTN.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.