<< >> NASA ASRS Report 523290, August 2001

DC9-30 crew en route to phl missed several calls from ATC which resulted in being high to make a crossing altitude.

Attributes
ACN	523290
Time
Date	200108
Day	Wed
Local Time Of Day	1201 To 1800
Place
Locale Reference	intersection : bunts
State Reference	PA
Altitude	msl bound lower : 8000 msl bound upper : 28000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	DC-9 30
Flight Phase	descent : intermediate altitude
Route In Use	arrival : on vectors arrival star : n/s
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : atp
Experience	flight time last 90 days : 11 flight time total : 7300 flight time type : 2000
ASRS Report	523290
Events
Anomaly	altitude deviation : crossing restriction not met non adherence : published procedure other anomaly other
Resolutory Action	controller : issued new clearance none taken : anomaly accepted
Supplementary
Problem Areas	Flight Crew Human Performance
Primary Problem	Flight Crew Human Performance

Narrative:

We were flying from mke to phl. We were talking to cie flying towards phl. We began receiving descent instructions. The frequency was very crowded with many people stepping on each other on the frequency. The controller had called us several times, we missed some calls. As a result as we neared phl we were high and needed a high descent rate to make the crossing restr of bunts at 8000 ft. The controller chastised us and was very angry. I believe this was due to overload. We attempted to comply with the restr and the next controller assigned us a 100 degree heading which negated the crossing restr. What I learned was we need to listen up more closely on a busy frequency and understand when maybe someone isn't having a good day.

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Original NASA ASRS Text

Title: DC9-30 CREW ENRTE TO PHL MISSED SEVERAL CALLS FROM ATC WHICH RESULTED IN BEING HIGH TO MAKE A XING ALT.

Narrative: WE WERE FLYING FROM MKE TO PHL. WE WERE TALKING TO CIE FLYING TOWARDS PHL. WE BEGAN RECEIVING DSCNT INSTRUCTIONS. THE FREQ WAS VERY CROWDED WITH MANY PEOPLE STEPPING ON EACH OTHER ON THE FREQ. THE CTLR HAD CALLED US SEVERAL TIMES, WE MISSED SOME CALLS. AS A RESULT AS WE NEARED PHL WE WERE HIGH AND NEEDED A HIGH DSCNT RATE TO MAKE THE XING RESTR OF BUNTS AT 8000 FT. THE CTLR CHASTISED US AND WAS VERY ANGRY. I BELIEVE THIS WAS DUE TO OVERLOAD. WE ATTEMPTED TO COMPLY WITH THE RESTR AND THE NEXT CTLR ASSIGNED US A 100 DEG HDG WHICH NEGATED THE XING RESTR. WHAT I LEARNED WAS WE NEED TO LISTEN UP MORE CLOSELY ON A BUSY FREQ AND UNDERSTAND WHEN MAYBE SOMEONE ISN'T HAVING A GOOD DAY.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.