An MD80 PIC has to call company operations for a passenger to be met by security personnel for unaut...

Attributes
ACN	535709
Time
Date	200201
Day	Thu
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : zab.artcc
State Reference	NM
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zab.artcc
Operator	common carrier : air carrier
Make Model Name	MD-80 Series (DC-9-80) Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	535709
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	cabin event : passenger electronic device cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies
Independent Detector	other other : 3
Consequence	other
Supplementary
Problem Areas	Navigational Facility Passenger Human Performance Cabin Crew Human Performance Aircraft
Primary Problem	Passenger Human Performance

Narrative:

Just after passing by phx, while en route from dfw to ont, the #4 flight attendant advised me that she had observed the passenger in seat xa using his cell phone and that when she told him that he couldn't use it in flight he gave her a 'yeah, yeah' type of reply but continued talking on it. She said that although he had been somewhat argumentative he had finally complied. She also informed me that this same passenger had behaved strangely during their preflight safety demonstration 'hollering' and 'cheering' but had settled down when instructed to do so, and that he had 'conked out' shortly after takeoff. A few mins later, I was informed that this same passenger was again using his cell phone. At this time I contacted ont operations and advised them of the situation and requested that the flight be met by the authorities and that this passenger be escorted from the aircraft. Arriving at the gate we were met by a number of law enforcement officers who escorted the individual from the aircraft without any apparent further incident.

Original NASA ASRS Text

Title: AN MD80 PIC HAS TO CALL COMPANY OPS FOR A PAX TO BE MET BY SECURITY PERSONNEL FOR UNAUTH USE OF HIS CELL PHONE IN FLT WHILE ENRTE TO ONT, CA.

Narrative: JUST AFTER PASSING BY PHX, WHILE ENRTE FROM DFW TO ONT, THE #4 FA ADVISED ME THAT SHE HAD OBSERVED THE PAX IN SEAT XA USING HIS CELL PHONE AND THAT WHEN SHE TOLD HIM THAT HE COULDN'T USE IT IN FLT HE GAVE HER A 'YEAH, YEAH' TYPE OF REPLY BUT CONTINUED TALKING ON IT. SHE SAID THAT ALTHOUGH HE HAD BEEN SOMEWHAT ARGUMENTATIVE HE HAD FINALLY COMPLIED. SHE ALSO INFORMED ME THAT THIS SAME PAX HAD BEHAVED STRANGELY DURING THEIR PREFLT SAFETY DEMO 'HOLLERING' AND 'CHEERING' BUT HAD SETTLED DOWN WHEN INSTRUCTED TO DO SO, AND THAT HE HAD 'CONKED OUT' SHORTLY AFTER TKOF. A FEW MINS LATER, I WAS INFORMED THAT THIS SAME PAX WAS AGAIN USING HIS CELL PHONE. AT THIS TIME I CONTACTED ONT OPS AND ADVISED THEM OF THE SIT AND REQUESTED THAT THE FLT BE MET BY THE AUTHORITIES AND THAT THIS PAX BE ESCORTED FROM THE ACFT. ARRIVING AT THE GATE WE WERE MET BY A NUMBER OF LAW ENFORCEMENT OFFICERS WHO ESCORTED THE INDIVIDUAL FROM THE ACFT WITHOUT ANY APPARENT FURTHER INCIDENT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

An MD80 PIC has to call company operations for a passenger to be met by security personnel for unauthorized use of his cell phone in flight while en route to ont, ca.