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A flight attendant report regarding a disruptive passenger who was smoking in the forward lavatory. Passenger was also a 'pass rider' that created a problem at the departure airport, sju, pr.
| Attributes | |
| ACN | 537728 |
| Time | |
| Date | 200201 |
| Day | Wed |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : zzz.artcc |
| State Reference | US |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 30.5 flight attendant time total : 30.5 |
| ASRS Report | 537728 |
| Person 2 | |
| Function | observation : passenger other personnel other |
| Events | |
| Anomaly | cabin event : passenger misconduct cabin event other non adherence : far non adherence : published procedure non adherence : company policies other anomaly other |
| Independent Detector | other other : cab 1 pax 3 |
| Resolutory Action | none taken : unable none taken : anomaly accepted |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Cabin Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
#1 flight attendant has all the information. On this particular person, all the knowledge I have is he was foreign, spoke no english, so each disruption that happened we had to stop our service and go get the #4 flight attendant who was our foreign language speaker and try to make him understand what he was doing. (So far as smoking in the lavatory.) for some reason it did not sink in. This is a 5 hour flight. He said he either was in rehabilitation or going into it. His brother gave him the pass. Passenger in xy was a laid off flight attendant for us and said he caused problems in san juan as well.
Original NASA ASRS Text
Title: A FLT ATTENDANT RPT REGARDING A DISRUPTIVE PAX WHO WAS SMOKING IN THE FORWARD LAVATORY. PAX WAS ALSO A 'PASS RIDER' THAT CREATED A PROB AT THE DEP ARPT, SJU, PR.
Narrative: #1 FLT ATTENDANT HAS ALL THE INFO. ON THIS PARTICULAR PERSON, ALL THE KNOWLEDGE I HAVE IS HE WAS FOREIGN, SPOKE NO ENGLISH, SO EACH DISRUPTION THAT HAPPENED WE HAD TO STOP OUR SVC AND GO GET THE #4 FLT ATTENDANT WHO WAS OUR FOREIGN LANGUAGE SPEAKER AND TRY TO MAKE HIM UNDERSTAND WHAT HE WAS DOING. (SO FAR AS SMOKING IN THE LAVATORY.) FOR SOME REASON IT DID NOT SINK IN. THIS IS A 5 HR FLT. HE SAID HE EITHER WAS IN REHABILITATION OR GOING INTO IT. HIS BROTHER GAVE HIM THE PASS. PAX IN XY WAS A LAID OFF FLT ATTENDANT FOR US AND SAID HE CAUSED PROBS IN SAN JUAN AS WELL.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.