An MD80 cabin crew were confronted by a passenger with an unruly dog she could not control.

Attributes
ACN	538232
Time
Date	200202
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : zlc.artcc
State Reference	UT
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zlc.artcc tower : pvd.tower
Operator	common carrier : air carrier
Make Model Name	MD-80 Series (DC-9-80) Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 11 flight attendant time total : 13 flight attendant time type : 80
ASRS Report	538232
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : company policies non adherence : published procedure other anomaly other
Independent Detector	other other : fa 1
Resolutory Action	flight crew : diverted to another airport
Supplementary
Problem Areas	Flight Crew Human Performance Cabin Crew Human Performance Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger and her son, boarded in ord with their dog. Basically, she could not control the animal, both during boarding and in initial cruise. We, as the flight attendants working the trip, told her repeatedly to put the animal back in the container. She mentioned that she could not control the animal and we should do it for her. After we consulted with the captain, we presented passenger with the 'in-flight disturbance report' that is provided onboard. She crumpled it up promptly and stuffed it in the seat back pocket. After diverting to boi, they started to become unruly again (they seemed to have 'settled down' after the report incident). After again consulting with captain, it was decided that we would not depart boi until passenger had been removed. A military trouper, a local airport police officer, and the captain accomplished this task. It certainly did not help matters when we diverted to boi. If we had not, I'm sure that the 2 passenger in question would have made it to pdx without any further incident. I'm also inclined to believe that if passenger had given her dog some sort of sedative/tranquilizer, she would not have had the problem of controling her dog.

Original NASA ASRS Text

Title: AN MD80 CABIN CREW WERE CONFRONTED BY A PAX WITH AN UNRULY DOG SHE COULD NOT CTL.

Narrative: PAX AND HER SON, BOARDED IN ORD WITH THEIR DOG. BASICALLY, SHE COULD NOT CTL THE ANIMAL, BOTH DURING BOARDING AND IN INITIAL CRUISE. WE, AS THE FLT ATTENDANTS WORKING THE TRIP, TOLD HER REPEATEDLY TO PUT THE ANIMAL BACK IN THE CONTAINER. SHE MENTIONED THAT SHE COULD NOT CTL THE ANIMAL AND WE SHOULD DO IT FOR HER. AFTER WE CONSULTED WITH THE CAPT, WE PRESENTED PAX WITH THE 'INFLT DISTURBANCE RPT' THAT IS PROVIDED ONBOARD. SHE CRUMPLED IT UP PROMPTLY AND STUFFED IT IN THE SEAT BACK POCKET. AFTER DIVERTING TO BOI, THEY STARTED TO BECOME UNRULY AGAIN (THEY SEEMED TO HAVE 'SETTLED DOWN' AFTER THE RPT INCIDENT). AFTER AGAIN CONSULTING WITH CAPT, IT WAS DECIDED THAT WE WOULD NOT DEPART BOI UNTIL PAX HAD BEEN REMOVED. A MIL TROUPER, A LCL ARPT POLICE OFFICER, AND THE CAPT ACCOMPLISHED THIS TASK. IT CERTAINLY DID NOT HELP MATTERS WHEN WE DIVERTED TO BOI. IF WE HAD NOT, I'M SURE THAT THE 2 PAX IN QUESTION WOULD HAVE MADE IT TO PDX WITHOUT ANY FURTHER INCIDENT. I'M ALSO INCLINED TO BELIEVE THAT IF PAX HAD GIVEN HER DOG SOME SORT OF SEDATIVE/TRANQUILIZER, SHE WOULD NOT HAVE HAD THE PROB OF CTLING HER DOG.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.