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CL65 flight crew operate aircraft after an aircraft tug vehicle driver hit side of aircraft making a dent under the main cabin door without reporting it to the flight crew.
| Attributes | |
| ACN | 538797 |
| Time | |
| Date | 200202 |
| Day | Wed |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : phx.airport |
| State Reference | AZ |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tracon : s46.tracon |
| Operator | common carrier : air carrier |
| Make Model Name | Regional Jet CL65, Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : pushback |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : multi engine pilot : commercial pilot : cfi pilot : atp pilot : instrument |
| Experience | flight time last 90 days : 250 flight time total : 6000 flight time type : 450 |
| ASRS Report | 538797 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | ground encounters : vehicle other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : detected after the fact |
| Consequence | other other |
| Supplementary | |
| Problem Areas | Company Flight Crew Human Performance |
| Primary Problem | Company |
Narrative:
While being pushed back in phoenix, the tug operator hit the side of the aircraft under the passenger door, leaving an approximately 4 inch by 1 inch dent. The rampers did not notify the crew. The crew flew the plane to santa barbara where myself and my crew picked up the plane. My first officer did the preflight walkaround and did not notice the dent because it was blocked from view by the open passenger door. The previous crew also did not see the damage on their postflt walkaround. My crew then flew the aircraft to phoenix. While the next crew was preflting the aircraft, the damage was noticed. The aircraft was then grounded until fixed. I feel the rampers should be better trained on the importance of reporting damage of any kind. Also, flight crew's should be more aware of the possibility of damage caused by ground equipment.
Original NASA ASRS Text
Title: CL65 FLC OPERATE ACFT AFTER AN ACFT TUG VEHICLE DRIVER HIT SIDE OF ACFT MAKING A DENT UNDER THE MAIN CABIN DOOR WITHOUT RPTING IT TO THE FLC.
Narrative: WHILE BEING PUSHED BACK IN PHOENIX, THE TUG OPERATOR HIT THE SIDE OF THE ACFT UNDER THE PAX DOOR, LEAVING AN APPROX 4 INCH BY 1 INCH DENT. THE RAMPERS DID NOT NOTIFY THE CREW. THE CREW FLEW THE PLANE TO SANTA BARBARA WHERE MYSELF AND MY CREW PICKED UP THE PLANE. MY FO DID THE PREFLT WALKAROUND AND DID NOT NOTICE THE DENT BECAUSE IT WAS BLOCKED FROM VIEW BY THE OPEN PAX DOOR. THE PREVIOUS CREW ALSO DID NOT SEE THE DAMAGE ON THEIR POSTFLT WALKAROUND. MY CREW THEN FLEW THE ACFT TO PHOENIX. WHILE THE NEXT CREW WAS PREFLTING THE ACFT, THE DAMAGE WAS NOTICED. THE ACFT WAS THEN GNDED UNTIL FIXED. I FEEL THE RAMPERS SHOULD BE BETTER TRAINED ON THE IMPORTANCE OF RPTING DAMAGE OF ANY KIND. ALSO, FLC'S SHOULD BE MORE AWARE OF THE POSSIBILITY OF DAMAGE CAUSED BY GND EQUIP.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.