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B727-200 purser flight attendant was having trouble with a drunk passenger on an international flight.
| Attributes | |
| ACN | 540361 |
| Time | |
| Date | 200203 |
| Day | Fri |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : dfw.airport |
| State Reference | TX |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : ord.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B727-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty other personnel other oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 14 flight attendant time total : 20 flight attendant time type : 15 |
| ASRS Report | 540361 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Events | |
| Anomaly | cabin event : passenger misconduct cabin event other non adherence : company policies non adherence : far non adherence : published procedure other anomaly other |
| Independent Detector | other other : 1-4 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Company |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger and travel companion very loud during boarding at gate, witnessed by flight attendant #4. During my PA/safety demonstration, I had to stop because of mr X being very verbal/loud during taxi. Flight attendant #3 asked him to be quiet. Other passenger could not hear the demonstration. Flight attendant #3 told me that passenger appeared intoxicated. I agreed. I told flight attendant #3 to not serve both passenger any alcohol. Passenger became very irate. Challenged my decision at length. I told him that he was staying on board to cun because of my decision and that there was no further discussion in the matter. He demanded that I was. I corrected him and told him that I report only to the captain and air carrier X. I entered the cockpit during taxi out from dfw and advised the captain of the situation. The captain stopped the aircraft taxi and asked if I wanted the passenger removed. I said no, and that the situation was handled. In-flight, the passenger cornered me in the first class galley and was irate. Told him that he was interfering with my duties and to situation down and say nothing. He later apologized.
Original NASA ASRS Text
Title: B727-200 PURSER FLT ATTENDANT WAS HAVING TROUBLE WITH A DRUNK PAX ON AN INTL FLT.
Narrative: PAX AND TRAVEL COMPANION VERY LOUD DURING BOARDING AT GATE, WITNESSED BY FLT ATTENDANT #4. DURING MY PA/SAFETY DEMO, I HAD TO STOP BECAUSE OF MR X BEING VERY VERBAL/LOUD DURING TAXI. FLT ATTENDANT #3 ASKED HIM TO BE QUIET. OTHER PAX COULD NOT HEAR THE DEMO. FLT ATTENDANT #3 TOLD ME THAT PAX APPEARED INTOXICATED. I AGREED. I TOLD FLT ATTENDANT #3 TO NOT SERVE BOTH PAX ANY ALCOHOL. PAX BECAME VERY IRATE. CHALLENGED MY DECISION AT LENGTH. I TOLD HIM THAT HE WAS STAYING ON BOARD TO CUN BECAUSE OF MY DECISION AND THAT THERE WAS NO FURTHER DISCUSSION IN THE MATTER. HE DEMANDED THAT I WAS. I CORRECTED HIM AND TOLD HIM THAT I RPT ONLY TO THE CAPT AND ACR X. I ENTERED THE COCKPIT DURING TAXI OUT FROM DFW AND ADVISED THE CAPT OF THE SIT. THE CAPT STOPPED THE ACFT TAXI AND ASKED IF I WANTED THE PAX REMOVED. I SAID NO, AND THAT THE SIT WAS HANDLED. INFLT, THE PAX CORNERED ME IN THE FIRST CLASS GALLEY AND WAS IRATE. TOLD HIM THAT HE WAS INTERFERING WITH MY DUTIES AND TO SIT DOWN AND SAY NOTHING. HE LATER APOLOGIZED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.