Narrative:

Aircraft arrived in ZZZ from ZZZ1, and flight crew called in to maintenance a write-up on the yaw damper. Avionics technician went out to aircraft to defer yaw damper system. When avionics technician got to aircraft pilot had a question on the ailerons. Avionics technician called for a maintenance technician because he was not qualified to answer the question. When I arrived at aircraft the inbound flight crew was gone, avionics technician told me that the pilot had a question on the ailerons when you go full right travel. At that time the outbound captain and myself tried the ailerons and felt that there was no problem with the ailerons. But since it was 2 degrees below zero at the time and we've had problems in the past with the ice in the mixer assemblies in the wheelwells, I told the pilot I would take a quick look in the wheelwells to make sure there was no ice. After looking in the wheelwells and finding no ice, outbound captain and myself determined that there was no problem with the aircraft at the time. Later on the inbound captain stopped by maintenance control and told them that there might be a problem with aircraft ailerons. At that point maintenance control decided that there should be a write-up in the aircraft logbook. I was called on the radio to go out and make a write-up in the logbook. But by that time the aircraft had already pushed back and taxied away. Aircraft was called back to gate and the inbound pilot was sent out to make a write-up in the logbook. At that time the flight was canceled and the aircraft went to hangar to be checked out. Aircraft was inspected and no defects were found. Ailerons were lubricated and write-up was cleared. It was my judgement at the time that the inbound pilot just had a question and that there wasn't a problem with the aircraft and no logbook write-up was required. But after hearing that the pilot stopped by maintenance control and told them that he thought there might be a problem with the aircraft, the decision to bring the aircraft back to gate and make a write-up was made. Afterwards it was brought to my attention that I should have made a logbook entry myself even if the pilot didn't, and signed it off as being ok, even if I didn't actually perform any maintenance on aircraft, if there is any question.

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Original NASA ASRS Text

Title: A DC9-30 TERMINAL TECHNICIAN RPTS POOR CREW COM WITH MAINT LEADING TO A TRIP CANCELLATION.

Narrative: ACFT ARRIVED IN ZZZ FROM ZZZ1, AND FLC CALLED IN TO MAINT A WRITE-UP ON THE YAW DAMPER. AVIONICS TECHNICIAN WENT OUT TO ACFT TO DEFER YAW DAMPER SYS. WHEN AVIONICS TECHNICIAN GOT TO ACFT PLT HAD A QUESTION ON THE AILERONS. AVIONICS TECHNICIAN CALLED FOR A MAINT TECHNICIAN BECAUSE HE WAS NOT QUALIFIED TO ANSWER THE QUESTION. WHEN I ARRIVED AT ACFT THE INBOUND FLC WAS GONE, AVIONICS TECHNICIAN TOLD ME THAT THE PLT HAD A QUESTION ON THE AILERONS WHEN YOU GO FULL R TRAVEL. AT THAT TIME THE OUTBOUND CAPT AND MYSELF TRIED THE AILERONS AND FELT THAT THERE WAS NO PROB WITH THE AILERONS. BUT SINCE IT WAS 2 DEGS BELOW ZERO AT THE TIME AND WE'VE HAD PROBS IN THE PAST WITH THE ICE IN THE MIXER ASSEMBLIES IN THE WHEELWELLS, I TOLD THE PLT I WOULD TAKE A QUICK LOOK IN THE WHEELWELLS TO MAKE SURE THERE WAS NO ICE. AFTER LOOKING IN THE WHEELWELLS AND FINDING NO ICE, OUTBOUND CAPT AND MYSELF DETERMINED THAT THERE WAS NO PROB WITH THE ACFT AT THE TIME. LATER ON THE INBOUND CAPT STOPPED BY MAINT CTL AND TOLD THEM THAT THERE MIGHT BE A PROB WITH ACFT AILERONS. AT THAT POINT MAINT CTL DECIDED THAT THERE SHOULD BE A WRITE-UP IN THE ACFT LOGBOOK. I WAS CALLED ON THE RADIO TO GO OUT AND MAKE A WRITE-UP IN THE LOGBOOK. BUT BY THAT TIME THE ACFT HAD ALREADY PUSHED BACK AND TAXIED AWAY. ACFT WAS CALLED BACK TO GATE AND THE INBOUND PLT WAS SENT OUT TO MAKE A WRITE-UP IN THE LOGBOOK. AT THAT TIME THE FLT WAS CANCELED AND THE ACFT WENT TO HANGAR TO BE CHKED OUT. ACFT WAS INSPECTED AND NO DEFECTS WERE FOUND. AILERONS WERE LUBRICATED AND WRITE-UP WAS CLRED. IT WAS MY JUDGEMENT AT THE TIME THAT THE INBOUND PLT JUST HAD A QUESTION AND THAT THERE WASN'T A PROB WITH THE ACFT AND NO LOGBOOK WRITE-UP WAS REQUIRED. BUT AFTER HEARING THAT THE PLT STOPPED BY MAINT CTL AND TOLD THEM THAT HE THOUGHT THERE MIGHT BE A PROB WITH THE ACFT, THE DECISION TO BRING THE ACFT BACK TO GATE AND MAKE A WRITE-UP WAS MADE. AFTERWARDS IT WAS BROUGHT TO MY ATTN THAT I SHOULD HAVE MADE A LOGBOOK ENTRY MYSELF EVEN IF THE PLT DIDN'T, AND SIGNED IT OFF AS BEING OK, EVEN IF I DIDN'T ACTUALLY PERFORM ANY MAINT ON ACFT, IF THERE IS ANY QUESTION.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.