A B737 flight crew, while at the gate in ord, were informed by the flight attendants that 2 passenge...

Attributes
ACN	541455
Time
Date	200203
Day	Mon
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : ord.airport
State Reference	IL
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Experience	flight attendant time airline total : 1.5 flight attendant time total : 1.5
ASRS Report	541455
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger misconduct non adherence : far
Independent Detector	other flight crewa
Resolutory Action	other
Supplementary
Problem Areas	Passenger Human Performance Cabin Crew Human Performance
Primary Problem	Passenger Human Performance

Narrative:

A young man during boarding jumped from row X to his seat Y (1 row distance). Being in the aft galley, I felt the plane shake and row Y rock out of its brackets. The young man appeared to be hyper and kind of crazed. His friend from seat U moved to situation next to his friend in row Y. The 2 guys started shouting, cursing, using profanities. They also started punching and slapping each other. The female passenger in row X had her seatback being kicked by them and she kept looking at me to see what I would and could do to stop it. Other passenger, hearing the shouted curses, kept looking at me to see what I would do. Flight attendant #4, after pulling tickets, could see the guy's arms flailing around and could hear the shouts from the emergency window exits. She and I decided that the guys would only continue the roughhouse and swear once we got in the air, so we called the #1 flight attendant and the captain. The #1 flight attendant came back and asked the young men if they would calm down. The young men didn't respond to him, so the captain agreed with all the flight attendants and had the young men removed from the aircraft. The crew's plan was to take action on the ground, so the roughhousing and profanity that would escalate in the air would be taken care of before takeoff.

Original NASA ASRS Text

Title: A B737 FLC, WHILE AT THE GATE IN ORD, WERE INFORMED BY THE FLT ATTENDANTS THAT 2 PAX, IN SPITE OF BEING TOLD BY THE #1 FLT ATTENDANT TO CALM DOWN, REFUSED TO DO SO. THE CAPT HAD THEM REMOVED FROM THE ACFT!

Narrative: A YOUNG MAN DURING BOARDING JUMPED FROM ROW X TO HIS SEAT Y (1 ROW DISTANCE). BEING IN THE AFT GALLEY, I FELT THE PLANE SHAKE AND ROW Y ROCK OUT OF ITS BRACKETS. THE YOUNG MAN APPEARED TO BE HYPER AND KIND OF CRAZED. HIS FRIEND FROM SEAT U MOVED TO SIT NEXT TO HIS FRIEND IN ROW Y. THE 2 GUYS STARTED SHOUTING, CURSING, USING PROFANITIES. THEY ALSO STARTED PUNCHING AND SLAPPING EACH OTHER. THE FEMALE PAX IN ROW X HAD HER SEATBACK BEING KICKED BY THEM AND SHE KEPT LOOKING AT ME TO SEE WHAT I WOULD AND COULD DO TO STOP IT. OTHER PAX, HEARING THE SHOUTED CURSES, KEPT LOOKING AT ME TO SEE WHAT I WOULD DO. FLT ATTENDANT #4, AFTER PULLING TICKETS, COULD SEE THE GUY'S ARMS FLAILING AROUND AND COULD HEAR THE SHOUTS FROM THE EMER WINDOW EXITS. SHE AND I DECIDED THAT THE GUYS WOULD ONLY CONTINUE THE ROUGHHOUSE AND SWEAR ONCE WE GOT IN THE AIR, SO WE CALLED THE #1 FLT ATTENDANT AND THE CAPT. THE #1 FLT ATTENDANT CAME BACK AND ASKED THE YOUNG MEN IF THEY WOULD CALM DOWN. THE YOUNG MEN DIDN'T RESPOND TO HIM, SO THE CAPT AGREED WITH ALL THE FLT ATTENDANTS AND HAD THE YOUNG MEN REMOVED FROM THE ACFT. THE CREW'S PLAN WAS TO TAKE ACTION ON THE GND, SO THE ROUGHHOUSING AND PROFANITY THAT WOULD ESCALATE IN THE AIR WOULD BE TAKEN CARE OF BEFORE TKOF.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A B737 flight crew, while at the gate in ord, were informed by the flight attendants that 2 passenger, in spite of being told by the #1 flight attendant to calm down, refused to do so. The captain had them removed from the aircraft!