MD80 passenger refused to place a pet in the pet carrier and place it under the seat ahead.

Attributes
ACN	544321
Time
Date	200204
Day	Mon
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : zab.artcc
State Reference	NM
Environment
Weather Elements	Turbulence
Light	Night
Aircraft 1
Controlling Facilities	artcc : zab.artcc
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 4
Experience	flight attendant time airline total : 3 flight attendant time total : 4.5
ASRS Report	544321
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Events
Anomaly	cabin event : passenger misconduct cabin event other non adherence : far non adherence : published procedure other anomaly other
Independent Detector	other other : 1
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	Company Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger was asked to keep pet under seat and in the carrier. She complied by placing her pet back in the carrier, but would not put the carrier back under seat. Beginning arguing with the flight attendant #2, I asked her 3 times and still she would not comply. Finally, I advised her she was breaking an FAA rule. Told her I was going to take it a step further and call the captain. Flight attendant #2 was still trying to explain to her the actions are being taken because she refused to comply with her and because she became abusive to flight attendant #2.

Original NASA ASRS Text

Title: MD80 PAX REFUSED TO PLACE A PET IN THE PET CARRIER AND PLACE IT UNDER THE SEAT AHEAD.

Narrative: PAX WAS ASKED TO KEEP PET UNDER SEAT AND IN THE CARRIER. SHE COMPLIED BY PLACING HER PET BACK IN THE CARRIER, BUT WOULD NOT PUT THE CARRIER BACK UNDER SEAT. BEGINNING ARGUING WITH THE FLT ATTENDANT #2, I ASKED HER 3 TIMES AND STILL SHE WOULD NOT COMPLY. FINALLY, I ADVISED HER SHE WAS BREAKING AN FAA RULE. TOLD HER I WAS GOING TO TAKE IT A STEP FURTHER AND CALL THE CAPT. FLT ATTENDANT #2 WAS STILL TRYING TO EXPLAIN TO HER THE ACTIONS ARE BEING TAKEN BECAUSE SHE REFUSED TO COMPLY WITH HER AND BECAUSE SHE BECAME ABUSIVE TO FLT ATTENDANT #2.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.