Narrative:

I was not directly involved with the beginning of the situation. Flight attendant #2 came to first class from business class where I was working #7 and told me that a passenger X seat xx-a had insisted on using the business class lavatory even after we suggested that main cabin lavatories were in the back on this particular flight. The captain had made a specific PA telling all passenger to use the lavatories in their respective cabins. The incident happened after the meal service so no carts were in the aisle. Passenger X became verbally abusive to flight attendant #2 as reported by flight attendant #2. Passenger X then threw a cup of coffee towards flight attendant #2 which hit the lavatory door. Flight attendant #2 said the cup smelled like baileys irish cream. After my service was complete I went to seat xx-a to discuss the matter. Passenger X explained her side of the story. I was able to calm her and told her to write a report on the incident and that I would talk to any witnesses. One woman in yy-a saw the interaction. Passenger X said flight attendant #2 shoved her and that she fell down. The witness said that flight attendant #2 directed her to the back with his hand and that passenger X was a bit threatened as she dropped to the floor. On deplaning, passenger X came by first class galley and upon seeing flight attendant #2 she insisted on getting his name. He said that he was flight attendant #2 and the only male on the flight. At that point she started yelling unpleasantries in french to flight attendant #2, according to flight attendant #2. In order to appease passenger X, I gave her flight attendant #2's last name. Passenger X deplaned.

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Original NASA ASRS Text

Title: B767 PAX MISCONDUCT: PAX BECAME VERBALLY ABUSIVE AND THREW A CUP OF COFFEE AT THE CABIN ATTENDANT WHEN ASKED TO USE THE LAVATORY IN HER CABIN AREA. PAX ALSO ACCUSED ATTENDANT OF SHOVING HER DOWN WHEN THE ATTENDANT DIRECTED HER TOWARD THE BACK OF THE ACFT.

Narrative: I WAS NOT DIRECTLY INVOLVED WITH THE BEGINNING OF THE SIT. FLT ATTENDANT #2 CAME TO FIRST CLASS FROM BUSINESS CLASS WHERE I WAS WORKING #7 AND TOLD ME THAT A PAX X SEAT XX-A HAD INSISTED ON USING THE BUSINESS CLASS LAVATORY EVEN AFTER WE SUGGESTED THAT MAIN CABIN LAVATORIES WERE IN THE BACK ON THIS PARTICULAR FLT. THE CAPT HAD MADE A SPECIFIC PA TELLING ALL PAX TO USE THE LAVATORIES IN THEIR RESPECTIVE CABINS. THE INCIDENT HAPPENED AFTER THE MEAL SVC SO NO CARTS WERE IN THE AISLE. PAX X BECAME VERBALLY ABUSIVE TO FLT ATTENDANT #2 AS RPTED BY FLT ATTENDANT #2. PAX X THEN THREW A CUP OF COFFEE TOWARDS FLT ATTENDANT #2 WHICH HIT THE LAVATORY DOOR. FLT ATTENDANT #2 SAID THE CUP SMELLED LIKE BAILEYS IRISH CREAM. AFTER MY SVC WAS COMPLETE I WENT TO SEAT XX-A TO DISCUSS THE MATTER. PAX X EXPLAINED HER SIDE OF THE STORY. I WAS ABLE TO CALM HER AND TOLD HER TO WRITE A RPT ON THE INCIDENT AND THAT I WOULD TALK TO ANY WITNESSES. ONE WOMAN IN YY-A SAW THE INTERACTION. PAX X SAID FLT ATTENDANT #2 SHOVED HER AND THAT SHE FELL DOWN. THE WITNESS SAID THAT FLT ATTENDANT #2 DIRECTED HER TO THE BACK WITH HIS HAND AND THAT PAX X WAS A BIT THREATENED AS SHE DROPPED TO THE FLOOR. ON DEPLANING, PAX X CAME BY FIRST CLASS GALLEY AND UPON SEEING FLT ATTENDANT #2 SHE INSISTED ON GETTING HIS NAME. HE SAID THAT HE WAS FLT ATTENDANT #2 AND THE ONLY MALE ON THE FLT. AT THAT POINT SHE STARTED YELLING UNPLEASANTRIES IN FRENCH TO FLT ATTENDANT #2, ACCORDING TO FLT ATTENDANT #2. IN ORDER TO APPEASE PAX X, I GAVE HER FLT ATTENDANT #2'S LAST NAME. PAX X DEPLANED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.