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An airline captain expresses concern over the complacency and neglect airline crews are exhibiting with regard to cockpit security.
| Attributes | |
| ACN | 548470 |
| Time | |
| Date | 200205 |
| Day | Sat |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | other |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 548470 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | non adherence : published procedure non adherence : far other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Supplementary | |
| Problem Areas | FAA Company Flight Crew Human Performance |
| Primary Problem | Flight Crew Human Performance |
Narrative:
It is becoming more common for flight attendant's to knock on the cockpit door when delivering meals, etc. This creates the mindset where habit begins to override procedure and looking through the peep hole is not accomplished to verify who is knocking. It also sends the message to any passenger observing this to deduce a simple knock will afford access to the cockpit. I encourage the creation and distribution to all pilots and flight attendants a message reinforcing the need to call and confirm your desire to enter the flight deck rather than the easier and simpler knock on the door.
Original NASA ASRS Text
Title: AN AIRLINE CAPT EXPRESSES CONCERN OVER THE COMPLACENCY AND NEGLECT AIRLINE CREWS ARE EXHIBITING WITH REGARD TO COCKPIT SECURITY.
Narrative: IT IS BECOMING MORE COMMON FOR FA'S TO KNOCK ON THE COCKPIT DOOR WHEN DELIVERING MEALS, ETC. THIS CREATES THE MINDSET WHERE HABIT BEGINS TO OVERRIDE PROC AND LOOKING THROUGH THE PEEP HOLE IS NOT ACCOMPLISHED TO VERIFY WHO IS KNOCKING. IT ALSO SENDS THE MESSAGE TO ANY PAX OBSERVING THIS TO DEDUCE A SIMPLE KNOCK WILL AFFORD ACCESS TO THE COCKPIT. I ENCOURAGE THE CREATION AND DISTRIBUTION TO ALL PLTS AND FLT ATTENDANTS A MESSAGE REINFORCING THE NEED TO CALL AND CONFIRM YOUR DESIRE TO ENTER THE FLT DECK RATHER THAN THE EASIER AND SIMPLER KNOCK ON THE DOOR.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.