Narrative:

Just after touchdown at ZZZ, caution message 'steering inoperative' in EICAS #1. Verified steering was inoperative and exited runway 9R with rudder steering and braking. ATC was notified. Taxied to gate area, slowly, and was towed into final parking. Aircraft maintenance log entry made. Dispatch and maintenance operation control and local maintenance were called. Maintenance told me they could not work on crj-700 due to no training received yet. Local mechanic showed up and told me he could not even sign our logbook (aml) off if we got the steering to reset. Moc instructed me and mechanic to reset G3 circuit breaker on panel #1 and #2. We did and steering reset. Moc instructed me with concurrence from dispatch to put a line through my entry in the aml and write: 'entered in error' in aml. I informed them my write-up was not an error and needed to be signed off. Moc told me they have no mechanics crj qualified in ZZZ and again told me to enter 'error' in aml. My first officer and local maintenance concurred with them also. Again I said 'this is not an 'error' -- it is a 'system failure with a reset' and I asked for flight operations manager to be contacted. I called on my cell phone -- no answer. Called pilot's association -- no answer. Dispatch/moc could not reach flight operations manager either. I did as per moc instructions and we ferried back to ZZZ1 at XX25. Callback conversation with reporter revealed the following information: the reporter stated the maintenance controller, dispatcher, local maintenance, and first officer all insisted the logbook write-up on the failed nose steering be lined out and a notation be entered in the logbook 'item entered in error.' the reporter said it is beyond belief that at a company maintenance station the technicians were untrained and unable to work on a company aircraft. The reporter stated the contract technician reset the nose gear steering by opening and closing a circuit breaker and making a self-test of the system per the maintenance controller's instructions but would not clear the item. The reporter said the maintenance controller's logbook procedures were followed and the item lined out.

Related reports:

Google
 

Original NASA ASRS Text

Title: A CANADAIR 700 WAS DISPATCHED WITH A KNOWN NOSE STEERING FAULT WHICH WAS RESET, BUT THE LOGBOOK ITEM WAS CLRED WITH 'ENTERED IN ERROR' NOTE.

Narrative: JUST AFTER TOUCHDOWN AT ZZZ, CAUTION MESSAGE 'STEERING INOP' IN EICAS #1. VERIFIED STEERING WAS INOP AND EXITED RWY 9R WITH RUDDER STEERING AND BRAKING. ATC WAS NOTIFIED. TAXIED TO GATE AREA, SLOWLY, AND WAS TOWED INTO FINAL PARKING. ACFT MAINT LOG ENTRY MADE. DISPATCH AND MAINT OP CTL AND LCL MAINT WERE CALLED. MAINT TOLD ME THEY COULD NOT WORK ON CRJ-700 DUE TO NO TRAINING RECEIVED YET. LCL MECH SHOWED UP AND TOLD ME HE COULD NOT EVEN SIGN OUR LOGBOOK (AML) OFF IF WE GOT THE STEERING TO RESET. MOC INSTRUCTED ME AND MECH TO RESET G3 CIRCUIT BREAKER ON PANEL #1 AND #2. WE DID AND STEERING RESET. MOC INSTRUCTED ME WITH CONCURRENCE FROM DISPATCH TO PUT A LINE THROUGH MY ENTRY IN THE AML AND WRITE: 'ENTERED IN ERROR' IN AML. I INFORMED THEM MY WRITE-UP WAS NOT AN ERROR AND NEEDED TO BE SIGNED OFF. MOC TOLD ME THEY HAVE NO MECHS CRJ QUALIFIED IN ZZZ AND AGAIN TOLD ME TO ENTER 'ERROR' IN AML. MY FO AND LCL MAINT CONCURRED WITH THEM ALSO. AGAIN I SAID 'THIS IS NOT AN 'ERROR' -- IT IS A 'SYS FAILURE WITH A RESET' AND I ASKED FOR FLT OPS MGR TO BE CONTACTED. I CALLED ON MY CELL PHONE -- NO ANSWER. CALLED PLT'S ASSOCIATION -- NO ANSWER. DISPATCH/MOC COULD NOT REACH FLT OPS MGR EITHER. I DID AS PER MOC INSTRUCTIONS AND WE FERRIED BACK TO ZZZ1 AT XX25. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THE MAINT CTLR, DISPATCHER, LCL MAINT, AND FO ALL INSISTED THE LOGBOOK WRITE-UP ON THE FAILED NOSE STEERING BE LINED OUT AND A NOTATION BE ENTERED IN THE LOGBOOK 'ITEM ENTERED IN ERROR.' THE RPTR SAID IT IS BEYOND BELIEF THAT AT A COMPANY MAINT STATION THE TECHNICIANS WERE UNTRAINED AND UNABLE TO WORK ON A COMPANY ACFT. THE RPTR STATED THE CONTRACT TECHNICIAN RESET THE NOSE GEAR STEERING BY OPENING AND CLOSING A CIRCUIT BREAKER AND MAKING A SELF-TEST OF THE SYS PER THE MAINT CTLR'S INSTRUCTIONS BUT WOULD NOT CLR THE ITEM. THE RPTR SAID THE MAINT CTLR'S LOGBOOK PROCS WERE FOLLOWED AND THE ITEM LINED OUT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.