 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
MD80 crew was advised the forward entrance door had been damaged by the gate agent with an improperly operated jetway. The gate agent then tried to ignore the damage.
| Attributes | |
| ACN | 551182 |
| Time | |
| Date | 200206 |
| Day | Tue |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : sat.airport |
| State Reference | TX |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | other |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 551182 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | aircraft equipment problem : critical ground encounters other non adherence : published procedure non adherence : far non adherence : company policies other anomaly other |
| Independent Detector | other other : 5 |
| Resolutory Action | other |
| Consequence | other other other other |
| Supplementary | |
| Problem Areas | Company Maintenance Human Performance |
| Primary Problem | Company |
Narrative:
The gate agent at sat was having a difficult time closing the forward entry door. The jetbridge had become snug with the bottom of the door during passenger boarding. In an effort to lower the jetbridge, the agent accidentally raised it into the door, bending the gust lock and chafing some door skin. She then closed the forward entry door, apparently not noticing that the gust lock (bent and unable to retract flush into the door) was protruding out. The aircraft's APU was inoperative, so the engines were started at the gate. At the termination of the pushback, a very alert wing walker noticed the protruding gust lock and alerted the tug driver -- who then alerted me. I unstrapped myself from my seat, leaned out my sliding window and observed the protruding gust lock. I then asked to be towed back to the gate, since we had never been disconnected from the tug. Maintenance was alerted, and the aircraft was taken OTS.
Original NASA ASRS Text
Title: MD80 CREW WAS ADVISED THE FORWARD ENTRANCE DOOR HAD BEEN DAMAGED BY THE GATE AGENT WITH AN IMPROPERLY OPERATED JETWAY. THE GATE AGENT THEN TRIED TO IGNORE THE DAMAGE.
Narrative: THE GATE AGENT AT SAT WAS HAVING A DIFFICULT TIME CLOSING THE FORWARD ENTRY DOOR. THE JETBRIDGE HAD BECOME SNUG WITH THE BOTTOM OF THE DOOR DURING PAX BOARDING. IN AN EFFORT TO LOWER THE JETBRIDGE, THE AGENT ACCIDENTALLY RAISED IT INTO THE DOOR, BENDING THE GUST LOCK AND CHAFING SOME DOOR SKIN. SHE THEN CLOSED THE FORWARD ENTRY DOOR, APPARENTLY NOT NOTICING THAT THE GUST LOCK (BENT AND UNABLE TO RETRACT FLUSH INTO THE DOOR) WAS PROTRUDING OUT. THE ACFT'S APU WAS INOP, SO THE ENGS WERE STARTED AT THE GATE. AT THE TERMINATION OF THE PUSHBACK, A VERY ALERT WING WALKER NOTICED THE PROTRUDING GUST LOCK AND ALERTED THE TUG DRIVER -- WHO THEN ALERTED ME. I UNSTRAPPED MYSELF FROM MY SEAT, LEANED OUT MY SLIDING WINDOW AND OBSERVED THE PROTRUDING GUST LOCK. I THEN ASKED TO BE TOWED BACK TO THE GATE, SINCE WE HAD NEVER BEEN DISCONNECTED FROM THE TUG. MAINT WAS ALERTED, AND THE ACFT WAS TAKEN OTS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.