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Return to gate to deplane 2 passenger's from a B757 after one passenger was violent and abusive when taxiing for takeoff at lax, ca.
| Attributes | |
| ACN | 551793 |
| Time | |
| Date | 200206 |
| Day | Thu |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : lax.airport |
| State Reference | CA |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : lax.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 1.25 flight attendant time total : 1.25 flight attendant time type : 15 |
| ASRS Report | 551793 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : company policies |
| Independent Detector | other other : cab 1-2-3-4 |
| Resolutory Action | other |
| Consequence | other Other |
| Supplementary | |
| Problem Areas | Company Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
I told the first officer by intercom that we had a situation in the cabin and he informed me to hold on, I should tell the captain in full detail. I called the captain to report this behavior. There were 3 other flight attendants guarding the cockpit. The captain contacted tower to get a gate to remove passenger. Passenger cursing and telling us to shut up, he wanted off now. He kept hitting the closet wall harder and harder. He appeared intoxicated and mentally unstable. He refused to situation while taxiing back to the gate. I informed captain of passenger's brother sitting in coach. We wanted both to go. Passenger also stated 'I must get off this aircraft now or I'm going to die' as he walked up the aisle.
Original NASA ASRS Text
Title: RETURN TO GATE TO DEPLANE 2 PAX'S FROM A B757 AFTER ONE PAX WAS VIOLENT AND ABUSIVE WHEN TAXIING FOR TKOF AT LAX, CA.
Narrative: I TOLD THE FO BY INTERCOM THAT WE HAD A SIT IN THE CABIN AND HE INFORMED ME TO HOLD ON, I SHOULD TELL THE CAPT IN FULL DETAIL. I CALLED THE CAPT TO RPT THIS BEHAVIOR. THERE WERE 3 OTHER FLT ATTENDANTS GUARDING THE COCKPIT. THE CAPT CONTACTED TWR TO GET A GATE TO REMOVE PAX. PAX CURSING AND TELLING US TO SHUT UP, HE WANTED OFF NOW. HE KEPT HITTING THE CLOSET WALL HARDER AND HARDER. HE APPEARED INTOXICATED AND MENTALLY UNSTABLE. HE REFUSED TO SIT WHILE TAXIING BACK TO THE GATE. I INFORMED CAPT OF PAX'S BROTHER SITTING IN COACH. WE WANTED BOTH TO GO. PAX ALSO STATED 'I MUST GET OFF THIS ACFT NOW OR I'M GOING TO DIE' AS HE WALKED UP THE AISLE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.