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B737 captain landed aircraft with passenger in lavatory. Passenger would not cooperate with cabin attendant to take her seat and, instead, became rude and aggressive in a combative yelling manner.
| Attributes | |
| ACN | 562500 |
| Time | |
| Date | 200210 |
| Day | Sat |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : ord.airport |
| State Reference | IL |
| Altitude | agl single value : 800 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : ord.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : approach |
| Route In Use | approach : instrument precision |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : cfi pilot : flight engineer pilot : multi engine pilot : atp |
| Experience | flight time last 90 days : 100 flight time total : 21000 flight time type : 100 |
| ASRS Report | 562500 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : multi engine pilot : cfi pilot : atp |
| Experience | flight time last 90 days : 210 flight time total : 16000 flight time type : 500 |
| ASRS Report | 562500 |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure other anomaly other |
| Independent Detector | other other : 3 |
| Resolutory Action | none taken : unable none taken : anomaly accepted |
| Consequence | faa : investigated other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
On final approach, runway 14R ord, flight attendant notified me that a woman was in the lavatory and that she refused to return to her seat. The flight attendant stated that the passenger was yelling at her in a combative manner and making threatening remarks and gestures. At this time we were on short final. Because of the passenger's apparent aggressive behavior and my desire to keep the situation from escalating, I decided to land the aircraft immediately, thus ensuring the safety of my passenger and crew. Police and paramedics were called.
Original NASA ASRS Text
Title: B737 CAPT LANDED ACFT WITH PAX IN LAVATORY. PAX WOULD NOT COOPERATE WITH CABIN ATTENDANT TO TAKE HER SEAT AND, INSTEAD, BECAME RUDE AND AGGRESSIVE IN A COMBATIVE YELLING MANNER.
Narrative: ON FINAL APCH, RWY 14R ORD, FLT ATTENDANT NOTIFIED ME THAT A WOMAN WAS IN THE LAVATORY AND THAT SHE REFUSED TO RETURN TO HER SEAT. THE FLT ATTENDANT STATED THAT THE PAX WAS YELLING AT HER IN A COMBATIVE MANNER AND MAKING THREATENING REMARKS AND GESTURES. AT THIS TIME WE WERE ON SHORT FINAL. BECAUSE OF THE PAX'S APPARENT AGGRESSIVE BEHAVIOR AND MY DESIRE TO KEEP THE SIT FROM ESCALATING, I DECIDED TO LAND THE ACFT IMMEDIATELY, THUS ENSURING THE SAFETY OF MY PAX AND CREW. POLICE AND PARAMEDICS WERE CALLED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.