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A passenger does not understand the importance of complying with the crew's directives to use the seatbelt when required.
| Attributes | |
| ACN | 566797 |
| Time | |
| Date | 200111 |
| Day | Sun |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zzz.artcc |
| State Reference | US |
| Environment | |
| Weather Elements | Turbulence |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzz.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B737-800 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 14.5 flight attendant time total : 14.5 flight attendant time type : 98 |
| ASRS Report | 566797 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct inflight encounter : turbulence non adherence : far other anomaly other |
| Independent Detector | other other : cab 1 |
| Resolutory Action | other |
| Consequence | other other |
Narrative:
Passenger refused to situation in her seat with her seatbelt fastened during turbulence and any time the seatbelt sign was on. Passenger insisted on sitting on the floor in front of her seat, facing aft with her seatbelt around her back. Passenger caused a major disturbance. Could not understand why it wasn't safe to situation on the floor and said she's flown this way for 3 1/2 yrs. When a phone call was made to the captain about the situation and the passenger was told to situation in her seat or someone would meet the flight, passenger sobbed loudly in her seat. Passenger service and our captain talked to the passenger after we arrived but she still didn't seem to understand the importance of sitting in her seat with her seatbelt fastened when the sign is on.
Original NASA ASRS Text
Title: A PAX DOES NOT UNDERSTAND THE IMPORTANCE OF COMPLYING WITH THE CREW'S DIRECTIVES TO USE THE SEATBELT WHEN REQUIRED.
Narrative: PAX REFUSED TO SIT IN HER SEAT WITH HER SEATBELT FASTENED DURING TURB AND ANY TIME THE SEATBELT SIGN WAS ON. PAX INSISTED ON SITTING ON THE FLOOR IN FRONT OF HER SEAT, FACING AFT WITH HER SEATBELT AROUND HER BACK. PAX CAUSED A MAJOR DISTURBANCE. COULD NOT UNDERSTAND WHY IT WASN'T SAFE TO SIT ON THE FLOOR AND SAID SHE'S FLOWN THIS WAY FOR 3 1/2 YRS. WHEN A PHONE CALL WAS MADE TO THE CAPT ABOUT THE SIT AND THE PAX WAS TOLD TO SIT IN HER SEAT OR SOMEONE WOULD MEET THE FLT, PAX SOBBED LOUDLY IN HER SEAT. PAX SVC AND OUR CAPT TALKED TO THE PAX AFTER WE ARRIVED BUT SHE STILL DIDN'T SEEM TO UNDERSTAND THE IMPORTANCE OF SITTING IN HER SEAT WITH HER SEATBELT FASTENED WHEN THE SIGN IS ON.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.