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An airbus 320 dispatcher reports confusion caused by maintenance in the actual status of an APU deferred then reported fixed.
| Attributes | |
| ACN | 578400 |
| Time | |
| Date | 200303 |
| Day | Mon |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | A320 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | other personnel |
| ASRS Report | 578400 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | other personnel other |
| Events | |
| Anomaly | aircraft equipment problem : less severe maintenance problem : non compliance with mel non adherence : published procedure non adherence : company policies non adherence : far |
| Independent Detector | other other : person 1 |
| Resolutory Action | none taken : detected after the fact |
| Consequence | other other |
| Factors | |
| Maintenance | contributing factor : briefing contributing factor : schedule pressure performance deficiency : non compliance with legal requirements performance deficiency : logbook entry |
| Supplementary | |
| Problem Areas | Company Maintenance Human Performance Chart Or Publication Aircraft |
| Primary Problem | Maintenance Human Performance |
Narrative:
At XA59Z I received a call from maintenance controller asking if I could contact flight abc on the ground in ZZZ and ask the flight to return to the gate. I was told the maintenance documentation needed to be changed to reflect an APU generator deferred before departure. I relayed this to flight abc and the flight acknowledged. After that, ZZZ maintenance called and deferred the APU generator, and a new dispatch release was issued with MEL 2420A added. At XD51Z, while abc was en route to ZZZ1, I saw a message stating that MEL2420A was cleared from aircraft X, flight abc. I called maintenance controller and asked if this was correct. I was told that the APU generator was, in fact, repaired on flight abc before departure in ZZZ and that the generator was never deferred. I told maintenance controller how it was documented, including the deferral from ZZZ maintenance. Maintenance controller restated that the APU generator was never deferred before departure from ZZZ.
Original NASA ASRS Text
Title: AN AIRBUS 320 DISPATCHER RPTS CONFUSION CAUSED BY MAINT IN THE ACTUAL STATUS OF AN APU DEFERRED THEN RPTED FIXED.
Narrative: AT XA59Z I RECEIVED A CALL FROM MAINT CTLR ASKING IF I COULD CONTACT FLT ABC ON THE GND IN ZZZ AND ASK THE FLT TO RETURN TO THE GATE. I WAS TOLD THE MAINT DOCUMENTATION NEEDED TO BE CHANGED TO REFLECT AN APU GENERATOR DEFERRED BEFORE DEP. I RELAYED THIS TO FLT ABC AND THE FLT ACKNOWLEDGED. AFTER THAT, ZZZ MAINT CALLED AND DEFERRED THE APU GENERATOR, AND A NEW DISPATCH RELEASE WAS ISSUED WITH MEL 2420A ADDED. AT XD51Z, WHILE ABC WAS ENRTE TO ZZZ1, I SAW A MESSAGE STATING THAT MEL2420A WAS CLRED FROM ACFT X, FLT ABC. I CALLED MAINT CTLR AND ASKED IF THIS WAS CORRECT. I WAS TOLD THAT THE APU GENERATOR WAS, IN FACT, REPAIRED ON FLT ABC BEFORE DEP IN ZZZ AND THAT THE GENERATOR WAS NEVER DEFERRED. I TOLD MAINT CTLR HOW IT WAS DOCUMENTED, INCLUDING THE DEFERRAL FROM ZZZ MAINT. MAINT CTLR RESTATED THAT THE APU GENERATOR WAS NEVER DEFERRED BEFORE DEP FROM ZZZ.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.