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The crew of a B737 has a problem with a passenger using her cell phone in spite of repeated requests from the flight attendant and passenger prior to departure from mco, fl.
| Attributes | |
| ACN | 581076 |
| Time | |
| Date | 200304 |
| Day | Sun |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : mco.airport |
| State Reference | FL |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : mco.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi ground : takeoff roll |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 17 flight attendant time total : 17 flight attendant time type : 90 |
| ASRS Report | 581076 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct cabin event other non adherence : company policies non adherence : far other anomaly other |
| Independent Detector | other other : cab 1 |
| Resolutory Action | none taken : anomaly accepted none taken : unable |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Company Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger would not get off her cell phone when advised by crew. Captain said 'prepare for takeoff' and she wouldn't get off the phone. Other passenger yelled at her to get off the phone. She ignored them also. Then she started screaming profanity to the flight attendant and passenger. The airplane took off while she was still on the phone talking.
Original NASA ASRS Text
Title: THE CREW OF A B737 HAS A PROB WITH A PAX USING HER CELL PHONE IN SPITE OF REPEATED REQUESTS FROM THE FLT ATTENDANT AND PAX PRIOR TO DEP FROM MCO, FL.
Narrative: PAX WOULD NOT GET OFF HER CELL PHONE WHEN ADVISED BY CREW. CAPT SAID 'PREPARE FOR TKOF' AND SHE WOULDN'T GET OFF THE PHONE. OTHER PAX YELLED AT HER TO GET OFF THE PHONE. SHE IGNORED THEM ALSO. THEN SHE STARTED SCREAMING PROFANITY TO THE FLT ATTENDANT AND PAX. THE AIRPLANE TOOK OFF WHILE SHE WAS STILL ON THE PHONE TALKING.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.