A B767 flight crew is concerned that the company is not following the crew rest seat policy.

Attributes
ACN	583200
Time
Date	200305
Day	Tue
Local Time Of Day	0001 To 0600
Place
Locale Reference	airport : sbgl.airport
State Reference	FO
Altitude	agl single value : 0
Environment
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	ground : parked ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
ASRS Report	583200
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event other non adherence : company policies non adherence : published procedure
Independent Detector	other flight crewa
Resolutory Action	other
Consequence	other
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

Last night I spoke with the agent prior to boarding regarding the rest seat policy. Specifically I asked her if she was aware that no person could be put adjacent to our rest seat unless the rest of the business class cabin was full of full fare business passenger. She weakly nodded her head. Sure enough when departure time came the purser informed us that the seat next to us was occupied by a full fare passenger but there were 3 upgrades in business class. Upon hearing this all 3 of us left the cockpit and the captain went to talk to the agent. They showed him the reservation record which tells them that they can in fact put upgrades in business. This has got to stop. Our agreement specifies that this is not allowed for one. Second, is that none of us got adequate rest due to the presence of the passenger in the adjacent seat. The reservation system has to be changed and messages need to be sent to all the affected stations. This is dangerous and aggravating. It is not going to end well, unless it is changed soon. Tired, angry pilots are not what we want, and that is exactly what is happening.

Original NASA ASRS Text

Title: A B767 FLT CREW IS CONCERNED THAT THE COMPANY IS NOT FOLLOWING THE CREW REST SEAT POLICY.

Narrative: LAST NIGHT I SPOKE WITH THE AGENT PRIOR TO BOARDING REGARDING THE REST SEAT POLICY. SPECIFICALLY I ASKED HER IF SHE WAS AWARE THAT NO PERSON COULD BE PUT ADJACENT TO OUR REST SEAT UNLESS THE REST OF THE BUSINESS CLASS CABIN WAS FULL OF FULL FARE BUSINESS PAX. SHE WEAKLY NODDED HER HEAD. SURE ENOUGH WHEN DEP TIME CAME THE PURSER INFORMED US THAT THE SEAT NEXT TO US WAS OCCUPIED BY A FULL FARE PAX BUT THERE WERE 3 UPGRADES IN BUSINESS CLASS. UPON HEARING THIS ALL 3 OF US LEFT THE COCKPIT AND THE CAPT WENT TO TALK TO THE AGENT. THEY SHOWED HIM THE RESERVATION RECORD WHICH TELLS THEM THAT THEY CAN IN FACT PUT UPGRADES IN BUSINESS. THIS HAS GOT TO STOP. OUR AGREEMENT SPECIFIES THAT THIS IS NOT ALLOWED FOR ONE. SECOND, IS THAT NONE OF US GOT ADEQUATE REST DUE TO THE PRESENCE OF THE PAX IN THE ADJACENT SEAT. THE RESERVATION SYS HAS TO BE CHANGED AND MESSAGES NEED TO BE SENT TO ALL THE AFFECTED STATIONS. THIS IS DANGEROUS AND AGGRAVATING. IT IS NOT GOING TO END WELL, UNLESS IT IS CHANGED SOON. TIRED, ANGRY PLTS ARE NOT WHAT WE WANT, AND THAT IS EXACTLY WHAT IS HAPPENING.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.