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A company agreement with their pilots regarding occupancy of a seat adjacent to the pilot crew rest seat is routinely not complied with.
| Attributes | |
| ACN | 583608 |
| Time | |
| Date | 200306 |
| Day | Mon |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : mia.airport |
| State Reference | FL |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : takeoff roll ground : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 583608 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : relief pilot |
| Qualification | pilot : atp |
| Events | |
| Anomaly | non adherence : company policies |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | Company Aircraft Environmental Factor Passenger Human Performance Flight Crew Human Performance |
| Primary Problem | Company |
Narrative:
Gate agents are still putting passenger in seat adjacent to pilot's rest seat. They admitted prior to departure that most of business class passenger would be upgrades from coach, and said that they would not avoid seating anyone next to us. We reminded them of an agreement that we have with the flight department that only full-fare customers would be seated in this seat. The gate supervising agent said that was the plan and the upgrades would go elsewhere. Ie, there is no way to get them to abide by our agreement. I ask them before every flight and they say the same thing. We were all more fatigued than normal on arrival and this required all 3 pairs of eyes, ears, and hands to avoid making mistakes. No matter who is placed in the adjacent seat they will always disturb us, it's too close.
Original NASA ASRS Text
Title: A COMPANY AGREEMENT WITH THEIR PLTS REGARDING OCCUPANCY OF A SEAT ADJACENT TO THE PLT CREW REST SEAT IS ROUTINELY NOT COMPLIED WITH.
Narrative: GATE AGENTS ARE STILL PUTTING PAX IN SEAT ADJACENT TO PLT'S REST SEAT. THEY ADMITTED PRIOR TO DEP THAT MOST OF BUSINESS CLASS PAX WOULD BE UPGRADES FROM COACH, AND SAID THAT THEY WOULD NOT AVOID SEATING ANYONE NEXT TO US. WE REMINDED THEM OF AN AGREEMENT THAT WE HAVE WITH THE FLT DEPT THAT ONLY FULL-FARE CUSTOMERS WOULD BE SEATED IN THIS SEAT. THE GATE SUPERVISING AGENT SAID THAT WAS THE PLAN AND THE UPGRADES WOULD GO ELSEWHERE. IE, THERE IS NO WAY TO GET THEM TO ABIDE BY OUR AGREEMENT. I ASK THEM BEFORE EVERY FLT AND THEY SAY THE SAME THING. WE WERE ALL MORE FATIGUED THAN NORMAL ON ARR AND THIS REQUIRED ALL 3 PAIRS OF EYES, EARS, AND HANDS TO AVOID MAKING MISTAKES. NO MATTER WHO IS PLACED IN THE ADJACENT SEAT THEY WILL ALWAYS DISTURB US, IT'S TOO CLOSE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.